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Community AssociateThe Work Project HK Limited
Community AssociateThe Work Project HK Limited

Job Highlights

  • Cover the front desk during business hours
  • Taking ownership of events on a rotational basis
  • College graduate or diploma holder

Job Description

Location: The Work Project Midtown, Hong Kong
Start Date: Immediate available

Reports to:

  • General Manager


External key liaisons:

  • Customers / Members
  • Event, Lifestyle & Professional Partners
  • All Vendors & Suppliers
  • Real Estate Agents, Brokers & Online Platforms


Internal key liaisons:

  • Community Manager
  • Community Manager(s)
  • Community Associate(s)
  • Intern(s)
  • Managing Director
  • Director of Operations
  • Regional Director of Business Development
  • Facilities Manager
  • Accounting & Administrative Associate
  • Accounting & Administrative Manager


Role of Community Associate

Associate The Work Project is looking for talented and passionate Community Associates. These full time positions are based in Hong Kong and will report directly to Community Manager.

Goals:

  • To live the shared vision of The Work Project and ensure the brand values and standards are met in terms of service quality
  • Work with the Work Experience Team to create a customer experience which is unmatched in the serviced office industry
  • Ensuring that workspaces are operational and processes are running smoothly as per the brand standards
  • Take directions from the management to support the Community Management team


Duties & Responsibilities:

Greeting /Point of Contact

  • Be the first and last point of contact for any members as the ambassador of The Work Project, potential clients and visitors
  • Cover the front desk during business hours and main phone line either in scheduled or by rotation based on the business needs
  • Greet & check-in member guests
  • Work as a team with Facility Manager or Associate Community Manager to prepare offices prior to check-in and take inventory upon check-out. Prepare welcome packs for members.
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails Prepare and distribute promotional materials & partnership news to guests/potential members
  • Be responsible for info email queries and replying or forwarding them as necessary


Operations

  • Assist the Community Management team in highlighting operations and maintenance issues to ensure highest level of member experience
  • Responsible for the pantry operations and managing relationship with F&B supplier & reporting consumptions to Accounting team.
  • Coordination with other team members for IT, Engineering, Housekeeping & Accounting related tasks
  • Manage access card activations
  • Ordering consumables & operating supplies with approval from supervisor
  • Submit receipts to Associate Community Manager for expense reports
  • Receiving and logging all mail/courier on behalf of members and sorting and handing over the mail to respective members on a daily basis


Sales & Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications, contracts and other collaterals.
  • For any sales leads, either escalate it to the relevant business development team member if it’s a strategic client or take ownership of the lead and provide information and conduct a proper tour of the workspaces and convert the lead in to a deal
  • Solve member-related issues to ensure a cohesive community and escalate incidents or issues to Community Manager/ General Manager when necessary.


Events and Community Management

  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Taking ownership of events on a rotational basis to be able to give the client a smooth service
  • Experience & Requirements
  • College graduate or diploma holder in business, communications or hospitality or other related disciplines preferred
  • Passion for customer service oriented business operation and experience in hotels (front office, guest relations or F&B) or serviced offices or co-working spaces is required
  • Must have strong verbal and written communication skills in English
  • Able to do multi-tasking, demonstrate integrity, dependability, responsibility, punctuality, self-awareness, team player work ethic, and empathy
  • Basic computer skills in Word, Excel, Powerpoint
  • Basic sales experience would be preferred


What do we offer?

  • Competitive salary & benefits package plus guaranteed bonus scheme
  • Cross exposure in future locations

Website: www.theworkproject.com


For interested candidates, please send your resume by clicking 'Apply Now'  with a short description of what

All Personal data collected will be used for recruitment purpose only.

Additional Information

Career Level

Entry Level

Qualification

Degree

Years of Experience

2 years

Employment Type

Full Time, Permanent

Company Overview

Introduction:

The Work Project is a membership based workplace that delivers an entirely new working experience. Our “Houses” provide the most complete environment for today’s workforce and aim to create value by influencing and improving the way human beings work. Featuring the finest design, products, multi-sensory environment, state of the art technology and service, we offer a truly holistic environment to make your spirits soar!

The Work Project is hiring a diverse group of people united by the desire to create the ultimate workplace. We are looking for people who share our vision, our core values, and people who are looking for a place to work that inspires them, challenges them, and makes them proud to come to work. A place where innovation and service comes from the heart, not from a handbook. A place that never stops innovating and continuously delights and excites each and every one of our customers to come to work.

After the successful opening of The Work Project Hong Kong in 2016 which has recently been recognized as one of the best co-working spaces by South China Morning Post and Wallpaper magazine, we are working hard in creating another beautiful space for the knowledge workers of today and tomorrow.

We invite you to join us today.

Additional Company Information

Benefits & Others

Double pay, Five-day work week, Performance bonus