Microware Limited

Consultant / Associate Consultant (Server Support)

Microware Limited
Posted on 30-Sep-21

Consultant / Associate Consultant (Server Support)

Microware Limited

Job Highlights

  • 5 years server support experience
  • Team Lead
  • High Dip/ Asso. Degree in Computer Science

Job Description

Job Highlights

  • The Client – A Hong Kong stock market operator is looking for an experience senior Consultant / Associate Consultant to manage the team provides day-to-day BAU support, server operation and troubleshooting on issue
  • Full set of pre-defined documentation for operations and maintain the validity with the client
  • Work closely with 3rd party vendor on solutions
  • Provide support and troubleshooting on server software, hardware, Storage, and network
  • Perform security monitoring and apply security vulnerabilities for server
  • Execute routine health check and coordination on
  • Strong communication skills are required

Job Responsibilities:

  • Provide software maintenance services on server equipment & technical advice
  • Initial problem escalation to Team lead
  • Provide hotline services (Office and Non-office hours)
  • Respond on 7 days x 24 hours basis
  • Log information into ticketing system
  • Coach and being coached on new skills (e.g. technical and soft skills)
  • Advisory on security alerts and suggest solution to affected devices
  • Continuous improvement to meet business needs
  • Coordinate and communicate with customer for scheduling
  • Work with vendors on technical issues and find possible solutions to perform testing before production
  • Perform quarterly security review and apply hotfix according to the operation procedures

Job Requirements:  

  • Associate Degree/Higher Diploma or above in Computer Science / Computer Studies or other IT related disciplines
  • 5 years of relevant experience in IT Support, Server Technical Support, and 2 years in supervisor role
  • Sound knowledgeable in Windows server and Linux are preferred. Holder of Linux or Microsoft server related certificate are advantage
  • Good team leadership building high team spirits
  • Strong control sense, able to identify potential risk and provide valid recommendations in standard support documentation
  • Experience or certified on Microsoft M365 and Azure and Immediate Available are  advantages
  • Good command of written and spoken English and Chinese
  • Candidate with less experience will consider as Associate Consultant / Senior System Engineer

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary by clicking "Apply Now". 

* Personal information collected will be used for recruitment purpose only



Additional Information

Career Level
Middle
Qualification
Non-Degree Tertiary
Years of Experience
5 years
Job Type
Full Time, Permanent

Company Overview

Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations.

From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

You are welcome to visit our website at https://www.microware.com.hk/

Additional Company Information

Industry
Information Technology
Benefits & Others
Education allowance, Medical insurance, Performance bonus, Five-day work week