TDCX Hong Kong

Consumer Care Agent for International Brands Beauty Products

TDCX Hong Kong
Salary provided
Posted on 30 Oct 2020

Consumer Care Agent for International Brands Beauty Products

TDCX Hong Kong

Job Highlights

  • Support Multi-national Beauty Brands
  • Handle email, live chat, inbound and outbound call
  • Competitive remuneration package

Job Description

Job Description:

  • Support International Beauty Brands
  • Monitor online community trends
  • Loyalty programme management, a track record of managing loyalty programmes and/or online communities 
  • Provide online customer service and manage all communications with customers by responding to customer product and order inquiry;
  • Co-ordinate with different department

Job Requirements:

  • A data-sensitive observer
  • Handle email, live chat, inbound and outbound call on all customer enquiries in a proactive and positive manner
  • Good command in spoken and written Cantonese and English
  • Attentive to details, multi-tasking with good organizational skills, able to work independently to meet a tight deadline
  • Immediate available is highly preferred
  • Familiar with the beauty industry is a plus
  • Previous Airlines and Customer Service Experience are encouraged to apply


  • 5-day work a week - Mon to Fri 0900-18:00
  • OT Allowance 
  • Offer very competitive remuneration package
  • Annual Leave 12 days
  • Group Health Insurance Scheme
    • Outpatient
    • Hospitalization & Surgical
    • Life protection
We offer a competitive remuneration package and attractive terms to the right candidate. Interested parties, please send the CV with expected salary & available date to the HR Department by clicking "Apply Now".

Company address: 

  • Room 1001, 10/F, Block A, Sea View Estate, 2-8 Watson Road, North Point, HK.
  • 12/F, South Asia Commercial Center, 64 Tsun Yip Street, Kwun Tong, Hong Kong.

All information provided will be treated in strict confidence and used for recruitment purpose only.

Additional Information

Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Job Type
Full Time, Permanent

Company Overview

About TDCX

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

 TDCX Hong Kong – operated by Teledirect Hong Kong Limited

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Flexible working hours, Gratuity, Medical insurance, Overtime pay, Performance bonus