ADMINISTERING AND DELIVERY OF ASSISTANCE FOR NON-REFOULEMENT CLAIMANTS
The services to non-refoulement claimants are provided on humanitarian grounds. The amount of assistance is determined by the Social Welfare Department (SWD) as a form of tide-over support for prevention of destitution of non-refoulement claimants
Duties: (a) Perform objective and timely investigations into allegations and complaints of fraud/ misuse/ abuse, in the use of accommodation, food, and other humanitarian assistance as assigned. (b) Perform fact-finding procedures for collection and evaluation of evidence including but not limited to checking of case folders and relevant documents. (c) Conduct site inspections and interviews with related parties to collect, analyze and interpret relevant data, information, documents, evidence in response to complaints and detection of suspected fraud/ misuse/ abuse. (d) Conduct spot checks to the accommodation of service users in the assigned service regions to assess and monitor conditionsof the accommodation and its compliance with the Project’s accommodation assistance requirements.
Completed Form 5 or DSE or equivalent. (b)
Relevant work experiences in the field of fraud/ complaint investigation/ examiner/ insurance claims investigation/ law enforcement agent/ auditing is preferable.
(c) Good interviewing, observational, analytical and organizational skills. (d)
Ability to adhere to high levels of confidentiality and data/information security standards. (e)
Frequent outdoor work is required.
Other requirements (f) Good command of oral and written English. (g) Able to read, write, and effectively communicate in Chinese and/or any EM languages is an advantage. (h) Demonstrate positive and self-motivated attitude, and ability to work independently with minimum supervision. (i) Ability to work under pressure and meet tight deadlines. (j) Ability to work in multi-cultural team and work environment. (k) Proficiency in computer skills and knowledge, e.g. Microsoft Word, Excel, etc. (l) Have a valid work visa and flexibility to work in Kowloon and New Territories Regions.
Interested parties please send a full resume with expected salary (please mark clearly the name of post applied for) to Human Resources Department, International Social Service Hong Kong Branch by email or by post at 6/F, Southorn Centre, 130 Hennessy Road, Wanchai, Hong Kong on or before 24 July 2020. Applicants who are not invited to an interview within two months of the closing date should consider their applications unsuccessful.
(All personal data provided will be treated in strict confidence and used for recruitment purpose only.)
ISS-HK is an Equal Opportunities Employer
International Social Service (ISS) is an international non-governmental organization without political, racial, religious or nationality bias with a General Secretariat in Geneva. In 1958, ISS was established in Hong Kong as an delegation which then became ISS Hong Kong Branch in 1972.
Through its global network of branches and correspondents, ISS helps individuals and families with personal or social problems which require intercountry cooperation. ISS Hong Kong proactively responds to the community’s needs through the provision of a variety of social services.