Credit Control Officer / Assistant Credit Control Officer

Posted on 12-Apr-21

Credit Control Officer / Assistant Credit Control Officer


Job Highlights

  • Perform credit management and debt collection
  • Carry out debt recovery actions
  • Execute routine dunning actions

Job Description

The Job
  • Perform credit management and debt collection actions
  • Carry out debt recovery actions on corporate customers via telephone and demand letters
  • Execute routine dunning actions for non-payment accounts on consumer segments
  • Liaise with different internal parties in resolving disputes and outstanding accounts
  • Monitor customer payment’s behaviour, perform credit assessment and prepare credit risk analysis/MIS reports to management
  • Monitor debt collector performance and perform day-to-day operations on debt assignments
  • Contribute to formulate credit policy and related credit system development
  • Handle other credit control issues and ad hoc assignments
The Person
  • Diploma Holder or above in Business Administration, Accounting, Finance or related discipline
  • Minimum 3 years' solid experience in credit management preferably in telecommunications industry
  • Full familiarity with PC applications and Internet literacy. Good command of spoken and written English and Chinese
  • Proactive, outgoing, enthusiastic and sensitive to market/economic environment
  • To be analytical and self-motivated in problem-solving
  • Excellent interpersonal and negotiation skills
  • Customer service experience is a plus
Candidates with less experience or academic qualification will be considered as Assistant Credit Control Officer

Additional Information

Career Level
Entry Level
Non-Degree Tertiary
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

HKT is Hong Kong's premier telecommunications service provider and a leading innovator. Its fixed-line, broadband, mobile communication and media entertainment services offer a unique quadruple-play experience. HKT meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, media entertainment, enterprise solutions and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting and contact centers.

HKT is the first local mobile operator to launch a true 5G network in Hong Kong. Backed by its substantial holding of 5G spectrum across all bands and a robust and extensive fiber backhaul infrastructure, HKT is committed to providing comprehensive 5G network coverage across the city.

HKT delivers end-to-end integrated solutions employing emerging technologies such as 5G, cloud computing, Internet of Things (IoT) and artificial intelligence (AI) to accelerate the digital transformation of enterprises and contribute to Hong Kong's development into a smart city.

Riding on its massive loyal customer base, HKT has also built a digital ecosystem integrating its loyalty program, e-commerce, travel, insurance, FinTech and HealthTech services. The ecosystem deepens HKT’s relationship with its customers thereby enhancing customer retention and engagement.

If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary by clicking "Apply Now".

For more information, please visit

Email: [email protected]


HKT is an equal opportunity employer and welcomes applications from all qualified candidates.  

Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request. 

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Additional Company Information

Benefits & Others
Life insurance, Medical insurance, Five-day work week