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Credit Supervisor (Credit Control and Collection)DHL EXPRESS (HONG KONG) LIMITED
Credit Supervisor (Credit Control and Collection)DHL EXPRESS (HONG KONG) LIMITED
Job Highlights
  • Lead a team of credit agents
  • Degree holder with minimum 5 years’ exp.
  • Manage customer credit issues & provide solutions
Job Description

Working Location: Kowloon Bay

Reporting to Credit Control and Collection Manager, you will manage a Credit Control and Collection team for assigned corporate customer accounts in Hong Kong and Macau.


  • Lead a team of credit agents to achieve payment collection targets
  • Monitor credit status of customer accounts and prepare credit assessments
  • Join customer visits with Commercial team to understand customer needs
  • Manage customer credit issues and provide solutions
  • Manage customer escalation and take charge of resolution
  • Prepare performance statistical reports and initiate actions for continuous improvement
  • Conduct regular process review to ensure adequate control in day to day operations


  • Degree holder with minimum 5 years’ experience in credit control or accounting field with customer interface exposure, with at least 2 years in supervisory role, preferably in logistics/ transportation industry or multinational companies
  • Solid experience in credit analysis and debt collection
  • Customer-oriented with strong business acumen and influencing skills
  • Effective team management skills and excellent interpersonal skills
  • Excellent analytical and problem solving skills
  • Able to liaise with external customers as well as internal parties and work under pressure
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)
  • Proficient PC skills, experience in using accounting systems is an advantage




Click "Apply Now" or apply on line via the following link: and also indicating your current and expected salary, and availability. For more job opportunities, please visit our website at


Personal Information Collection Statement pertaining to Recruitment


DHL Express (Hong Kong) Limited (“DHL") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance") and DHL’s Personal Data Protection Policy (the “Policy") at


By proceeding to respond to this recruitment advertisement you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any other purposes directly related thereto) in accordance with the Policy.


All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years, after which such data will be destroyed.


You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at [email protected]

Additional Information
Years of Experience
5 years
Employment Type
Full Time, Permanent
Company Website
Company details


DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 360,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 60 billion euros in 2017.