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CRM Officer (Retail / FMCG)Innisfree
CRM Officer (Retail / FMCG)Innisfree
Job Highlights
  • Min 2 years CRM exp in Retail / FMCG Management
  • Strong IT, analytical and problem solving skills
  • Good in loyalty program via SMS, eDM, WeChat .. et
Job Description



  • To monitor the customer database management and conduct analysis on business performance, customer experience, marketing intelligence  and campaign effectiveness
  • To analyze customer profiles, trends and establish KPI for Hong Kong and Macau Market.
  • To manage CRM system, ensuring accurate and timely database management and effectiveness.
  • To develop membership and promotion programs to targeted segmentations via direct mailings, SMS, eDM, Wechat, APP message etc.
  • To work closely with marketing & sales team and Head Quarter for development and implementation of promotion campaign.
  • To conduct market research and share findings with action plans.
  • To prepare reports on a regular basis and ad-hoc management reports to meet management needs and corporate strategy.
  • To support any ad-hoc projects or assignments in accordance with business needs;


  • Bachelor holder, preferably in Computer Science, IT related, E-Marketing, Business Administration or related disciplines;
  • Minimum 2 year relevant experience in CRM / loyalty program.
  • Experience with FMCG products, Beauty and skin products an advantage.
  • Dynamic and creative to cope with fast-paced working environment;
  • Positive working attitude, self-motivated and mature;
  • Strong analytical and quick problem-solving skills;
  • Proficient in both spoken and written English, Cantonese and Putonghua
  • Good computer knowledge in Microsoft Office including Excel, Powerpoint ..

We offer competitive remuneration package to the right candidate. Please send resume by clicking the below "APPLY NOW" or call 2523-3265 directly.

Additional Information
Years of Experience
2 years
Employment Type
Full Time, Permanent
Dental insurance, Five-day work week, Medical insurance
Company details

Innisfree, one of the top cosmetic companies in Korea, is looking for a high caliber to join in their company.  If you are looking for a dynamic, challenging, friendly and fast-pace working environment, you are welcomed to apply.