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csl / 1O1O Channel Operations Support Officer, Order Support (CRE2/201908/COSO/AC)csl Mobile Limited
csl / 1O1O Channel Operations Support Officer, Order Support (CRE2/201908/COSO/AC)csl Mobile Limited

Job Highlights

  • Good command of spoken & written English & Chinese
  • Initiative and able to work under pressure
  • Complete job in follow-up & follow-through manner

Job Description


  • Process order in varies mobile systems (SVC, Springboard, MobBOM, POS) to conform to requirements, guidelines, procedures and policies stipulated by the Company.
  • Compile & reconcile various operation reports to ensure order accuracy
  • Handle internal customer telephone inquiries relates to sales order status and/or customer complaint
  • Follow pre-set procedures and workflows and complete the job in a follow-up and follow-through manner
  • Learn and grasp latest job knowledge proactively to facilitate daily operation needs
  • Carry out any ad-hoc duties as assigned



  • HKCEE or HKDSE graduate or equivalent
  • Good command of spoken and written English and Chinese
  • Pro-active, responsible, good interpersonal & communication skill
  • Well-organized, self-motivated, initiative
  • Able to work under pressure
  • Fresh graduate will also be considered



For more information on other job opportunities of PCCW, please visit our website. 

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
1 year
Employment Type
Full Time, Permanent
Flexible working hours, Medical insurance
Company Website

Company Overview

About csl.

CSL Mobile Limited provides comprehensive mobile voice and data services via the csl. and 1O1O brands. A variety of offerings are carried by a unique combination of 4G LTE, DC-HSPA+ and Wi-Fi networks. The company leads the market in innovative application of the latest technologies and benefits from Hong Kong’s first deployment of VoLTE, which connects voice and video calls via a 4G LTE network. CSL Mobile Limited also offers a pioneering SIM-based mobile payment services based on NFC (Near Field Communication) technology.

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