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Customer Care Associate (Livechat)AXA Hong Kong
Customer Care Associate (Livechat)AXA Hong Kong
Job Highlights
  • Call Centre / Life product / Livechat
  • Customer service / claims / enquiry
  • No.1 Global Insurance Brand
Job Description

Role and Responsibilities

  • Handle customer enquiries in a timely manner from different digital channels, including Email, Web Chat and Letter etc.
  • Maintain good customer relationship and promote the company's services
  • Liaise with internal departments to ensure proper resolution of customer enquiries
  • Address customer feedback/ complaints professionally

Qualifications and Education Requirements

  • Higher Diploma, Associate Degree or University Degree holder
  • At least 2 years working experience in contact center and/or insurance industry
  • Good command of spoken and written English and Chinese & PC skills
  • Good interpersonal skills, self-initiative with a passion for customer centricity
  • Attentive to details, well-organized with good problem solving skills
  • IIQE I , III & V insurance license and LOMA preferred
  • Fast and accurate typing skills (typing speed at 30+ wpm for Chinese and 40+ wpm for English)
  • Knowledge on Tsangjei Coding Scheme (倉頡) or Quick Input Method (速成) is preferred
Additional Information
Career Level
Middle
Qualification
Degree
Years of Experience
N/A
Employment Type
Full Time, Permanent
Company details
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.


1Based on 2013 Office of the Commissioner of Insurance market share statistics