SEEK Asia Style Guide

Customer Care Associate - General Insurance Contact CentreAXA Hong Kong
Customer Care Associate - General Insurance Contact CentreAXA Hong Kong
Job Highlights
  • Call Centre / General Insruance / Inbound call
  • Customer service / claims / enquiry
  • No.1 Global Insurance Brand
Job Description

Role and Responsibilities

  • Handle customer enquiries in a timely manner from different digital channels, including Email, Web Chat and Letter etc.
  • Maintain good customer relationship and promote the company's services
  • Liaise with internal departments to ensure proper resolution of customer enquiries
  • Address customer feedback/ complaints professionally
  • Logging all customer queries in a clear and concise manner and adhering to internal SLAs for follow ups and response times.
  • Handle soft complaints from customers and liaise with internal departments to resolve the customers within specified timelines
  • Reply or follow up on incoming correspondence and emails
  • Build and maintain good relationship and teamwork within the team

Qualifications and Education Requirements

  • Higher Diploma, Associate Degree or University Degree holder
  • At least 2 years working experience in contact center and/or insurance industry
  • Good command of spoken and written English and Chinese & PC skills
  • Good interpersonal skills, self-initiative with a passion for customer centricity
  • Attentive to details, well-organized with good problem solving skills
  • IIQE I and II insurance license preferred
Additional Information
Career Level
Entry Level
Non-Degree Tertiary
Years of Experience
Employment Type
Full Time, Permanent
Company details
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

1Based on 2013 Office of the Commissioner of Insurance market share statistics
More Jobs from this employer
Customer Service Representative (Cashier)
Posted on 17-May-19
Senior Business Development Officer
Posted on 17-May-19
View all jobs from this employer