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Customer Care Officer - MandarinPayoneer Hong Kong Limited
Customer Care Officer - MandarinPayoneer Hong Kong Limited

Job Highlights

  • Customer Service
  • Excellent working environment
  • Good Career path and development

Job Description

As a global, multi-national company, we would like to ask that you please submit your resume in English.


Your Career Choice at Payoneer

Customer Care Officer - Mandarin

Build Your Career | Have Fun | Make a Difference


If you’re the kind of person that loves to get things done, collaborate with colleagues all over the world and is interested in joining a fast-growing global company that is trusted by the world’s top digital brands and truly cares for its customers, join us at Payoneer!


What’s the job?

Are you an energetic, motivated self-starter who is able to learn quickly in a fast-paced environment? Are you a passionate, committed professional with a keen sense of people, high intellectual curiosity, strong work ethic and accountability? Is this you?

  • Respond and resolve customer inquiries to Mandarin inquiries, requests and concerns using phone, email, chat and social media quickly and effectively
  • Ensuring that our customers in China receive exceptional support from start-to-finish
  • Escalate critical issues to the appropriate internal team
  • Increase customer satisfaction through providing friendly and professional customer support
  • Become an expert on Payoneer services for our customers in the designated market
  • Provide feedback to the company to advocate for our customers in the designated market

We’re looking for

  • Motivated self-starter who is able to learn quickly in a fast-paced environment
  • Passionate and committed professional with excellent interpersonal skills
  • Strong work ethic and accountability
  • Great team player who cares and willing to help other colleagues
  • Positive person who can turn challenges into opportunities  

Have you accomplished this kind of qualification?

  • Mandarin native or at a very high level of proficiency
  • Fluent in English communication (verbal & writing)
  • Legally permitted to work in Hong Kong with valid visa or Permanent Resident of Hong Kong
  • Customer-centric
  • Detail-oriented
  • Multi-tasker and quick learner
  • Fresh Graduate is also welcomed
  • 1-3 years of Relevant experience will be a plus

Additional Information

Career Level
Entry Level
Non-Degree Tertiary
Years of Experience
Employment Type
Full Time, Permanent

Company Overview

Check us out!

Ever wondered whether that perfect combination really exists? You know, the job we always dream where we develop professionally and enjoy a fun workplace surrounded by passionate people, at a company that is really changing the world?

Payoneer empowers entrepreneurs and businesses anywhere in the world – from Cairo to California, Buenos Aires to Bangalore and Tel Aviv to Tokyo – to expand beyond their borders and grow successful, sustainable businesses. With millions of customers in over 200 countries worldwide, Payoneer connects anyone, regardless of their location or socio-economic background, with opportunities to trade globally.

This is what we value :)

  • A humble, caring professional who puts your customers and colleagues first
  • Always striving for excellence in everything you do
  • Super focused on getting things done, finding a way when others only see the challenges
  • A passionate person who wants to get wholeheartedly behind the mission
  • Someone who strives for excellence, always searching for a way to be better
  • A team player who understands that collaboration is the key to success

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