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Customer Care Representative (Quality Assurance) (2-yr contract)The Hong Kong Jockey Club
Customer Care Representative (Quality Assurance) (2-yr contract)The Hong Kong Jockey Club
Job Highlights
  • support in-house training programs
  • prepare quality assurance reports
  • assist and conduct mystery shopper programs
Job Description

The Integrated Contact Centre of Betting Control and Customer Operations Department provides one-stop service for the Club’s customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and venue reservation services, etc. on 24x7 basis.


You will

  • evaluate staff performance by monitoring the service quality in relation to customer services and call center operations
  • support in-house training programs including planning, preparing training materials and implementation
  • prepare quality assurance reports
  • assist and conduct mystery shopper programs
  • perform other ad-hoc tasks assigned by supervisors
  • work on shift including weekends and public holidays


You should have

  • DSE / HKCEE or above
  • 1-2 years working experience in customer service field, with quality assurance or staff training experience is an advantage
  • good customer service and interpersonal skills
  • excellent communication and presentation skills in both Chinese and English or Putonghua
  • familiarity with MS Excel, PowerPoint and Chinese word processing

Working Location:
Sha Tin Racecourse

An initial two-year contract employment will be offered to the successful candidate.  Contract renewal will be subject to mutual agreement between the Club and the individual.

How to Apply: 

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax   : 2881-7966
Mail :  The Human Resources Department, 
           The Hong Kong Jockey Club
           1 Sports Road, Happy Valley, 
           Hong Kong


Find out more about this remarkable opportunity today. Visit our website at now.


We are an equal opportunity employer.  
Personal data collected will be used for recruitment purposes only.

Additional Information
Years of Experience
1 year
Employment Type
Contract, Full Time
Company Website
Company details

Remarkable Careers

A world-class horse racing operator and one of the world’s largest charity contributors, donating a record HK$3.9 billion in 2015/16. A major taxpayer, Hong Kong's largest by far, generating HK$20.9 billion in 2015/16 for public funds. A pioneer in technology, striving for the highest levels of customer service. A membership club, recognised as one of Asia’s most prestigious. Above all an organisation dedicated to the overall betterment of Hong Kong.  This is The Hong Kong Jockey Club, a truly remarkable organisation offering you a rewarding career with unparalleled prospects for growth and development.