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Customer Care Representative (Feedback) (2-yr contract)The Hong Kong Jockey Club
Customer Care Representative (Feedback) (2-yr contract)The Hong Kong Jockey Club
Job Highlights
  • reply customer feedbacks and enquiries
  • liaise with departments on case investigation
  • provide support to supervisor
Job Description

The Integrated Contact Centre of Betting Control and Customer Operations Department provides one-stop service for the Club’s customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and venue reservation services, etc. on 24x7 basis.


You will

  • reply customer feedbacks and enquiries via phone or in writing with courtesy and efficiency
  • liaise with various departments on case investigation
  • provide support to supervisor in compiling customer feedback reports and other ad-hoc projects
  • work on shift including weekends and public holidays


You should have

  • DSE / HKCEE or above with 1-2 years working experience in call center or customer service environment
  • customer-oriented with good communication, interpersonal and problem-solving skills
  • good command in both written and spoken Chinese and English or Putonghua will be an advantage
  • familiar with MS Word, Excel, PowerPoint and Chinese word processing


Candidates who are tertiary educated with less experience will also be considered.

Working Location:
Sha Tin Racecourse

An initial two-year contract employment will be offered to the successful candidate.  Contract renewal will be subject to mutual agreement between the Club and the individual.

How to Apply: 

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax   : 2881-7966
Mail :  The Human Resources Department, 
           The Hong Kong Jockey Club
           1 Sports Road, Happy Valley, 
           Hong Kong


Find out more about this remarkable opportunity today. Visit our website at now.


We are an equal opportunity employer.  
Personal data collected will be used for recruitment purposes only.

Additional Information
Career Level
Entry Level
School Certificate
Years of Experience
1 year
Employment Type
Contract, Full Time
Company Website
Company details

The Hong Kong Jockey Club
Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2017/18, the Club made a record return to the Government of HK$22.6 billion in duty and profits tax and contributed HK$1.2 billion to the Lotteries Fund. Approved charity donations were HK$4.2 billion. The Club is Hong Kong's largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.


香港賽馬會(「馬會」)成立於1884年,是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券,以及慈善及社區貢獻的獨特綜合營運模式,創造經濟及社會價值,並協助政府打擊非法賭博。2017/18年度,馬會透過各項博彩稅及利得稅,為政府庫房帶來破紀錄的226億港元收入,並向獎券基金撥款12億港元。另外,已審批慈善捐款達42億港元。馬會是全港最大的單一納稅機構,也是香港主要僱主之一,其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進 共創更好未來」。