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Customer & Client Service ManagerZuellig Pharma Limited
Customer & Client Service ManagerZuellig Pharma Limited
Job Highlights
  • 7 years relevant experience
  • 3 years in supervisory role
  • Excellent mediation, analytical, problem-solving
Job Description

Job Responsibilities:

  • Lead the Customer Service and Client Service Team to provide quality service to Customer and Client
  • Monitoring daily operations and communicate with internal & external parties for Daily Operations include ordering and inventory related;
  • Handle Customer and Client complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report special cases to management immediately;
  • Liaise with relevant parties for thorough investigation of complaints & root cause analysis and reply Customers and Clients in a timely manner;
  • Review Customers and Clients complaints/feedback and internal workflows/procedures to identify service gaps. Recommend feasible/practical service and system enhancement to meet/exceed Customers and Clients expectations, thus, increase Customers and Clients satisfaction and loyalty;
  • Conduct service quality assessments to monitor internal service standard. Provide training/coaching to ensure members compliance with internal & external regulatory requirements and achievement of service excellence & KPI;
  • Prepare periodic management reports.
  • Perform any special duties / projects as assigned by the management



  • University graduate;
  • Minimum 7 years of working experience in Customer / Client Service, by which at least 5 years hands on experience in operations monitoring and complaint handling with 3 years in supervisory role;
  • Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
  • Excellent mediation, analytical, problem-solving skills and able to handle complaints independently;
  • Strong presentation and interpersonal skills;
  • Good command of verbal and written English and Chinese. Proficient in Putonghua would be an advantage;
  • Proficient in MS Word, Excel and PowerPoint, etc.
  • Familiar with SAP system



We offer competitive remuneration package to the right candidate. Interested parties please apply with full resume stating present and expected salary to : The Human Resources Manager, Zuellig Pharma Ltd., Suite 608, 6/F, Devon House, Taikoo Place, Quarry Bay, Hong Kong or email to

r e c r u i t - z p h k @ z u e l l i g p h a r m a . c o m


Only shortlisted candidates will be notified.Personal data collected will be used for recruitment purpose only.

Additional Information
Career Level
Not Specified
Non-Degree Tertiary
Years of Experience
7 years
Employment Type
Full Time, Permanent
Double pay, Education allowance, Five-day work week, Free shuttle bus, Medical insurance, Performance bonus
Company details

Established in 1922, Zuellig Pharma is the leading healthcare services provider in Asia with operations in 13 countries.  The company provides targeted solutions including distribution of pharmaceuticals, medical devices and clinical trial materials, sales and marketing outsourcing, patient-centered programs, and a full range of retail pharmacy services.

Privately held and headquartered in Hong Kong, Zuellig Pharma employs 10,000 people and serves over 290,000 doctors, hospitals, pharmacies and clinics across Asia.  More information about the company may be found at


We would like to invite high caliber candidates for the following vacancy: