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Customer Data Analyst / Senior Customer Data AnalystHKT
Customer Data Analyst / Senior Customer Data AnalystHKT
Job Highlights
  • Proficiency in relational databases,SAS,SQL,FoxPro
  • Execution of standard data mapping jobs
  • Verifying data sets and conducting UATs
Job Description

The Job:

As the team members of our Customer Management Team, the jobholders will be responsible for performing target database list generation, data extraction, campaign tracking, supporting database development, business performance reporting, customer data analyses that enables PCCW/HKT Business Units to grow and retain their customer base, and to provide fact-based data driven insights on customer behavior and lifetime value.

Major job duties include data extraction on demand to fulfill marketing programs’ requirements, reports preparation relating to business performance/service usage, customer analyses, and statistical modeling. You are also required to perform campaign tracking, assist in execution of standard data mapping jobs, verify data sets and conduct user acceptance test of in-house-developed applications.


The Person:

  • University graduate in Computer Science, Information Technology, Data Science, Statistics or relevant discipline
  • 1 - 3 years' working experience in programming, data extraction, MIS
  • Proficiency in relational databases, SQL, SAS and FoxPro, with knowledge and experience on Cognos & Excel
  • Knowledge of BI visualization tools (e.g. Qlik View/Sense or Tableau) and Python or a similar language is an advantage
  • Technical knowledge on different server operating systems is preferred
  • Good analytical and problem solving skills, able to work under tight timeline
  • Self-motivated and able to accomplish multiple tasks with minimal supervision
  • Good interpersonal and communication skills and able to work with people at all levels
  • Good command in both spoken and written English
  • Candidate with more experience will be considered for the position of Senior Customer Data Analyst
If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary via email or fax to Human Resources


For more information on other job opportunities of PCCW, please visit our website at


PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies (, a copy of which will be provided immediately upon request.

Additional Information
Years of Experience
1 year
Employment Type
Full Time
Five-day work week, Medical insurance, Performance bonus
Company Website
Company details

HKT is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers Hong Kong’s only quadruple-play experience delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.