FedEx Express

Customer Experience Representative

FedEx Express
Salary provided
Posted on 25 Sep 2020

Customer Experience Representative

FedEx Express

Job Highlights

  • handling customers' enquiries and complaints
  • 14 months salary
  • 1 year of work experience

Job Description

Work location : Kwun Tong 

Working at our Hong Kong headquarter office, you will become a valuable member of our committed team and contribute in delivering outstanding experience to our customers. You will provide FedEx’s customers with excellent quality of service across a variety of channels; handle traces in a professional manner; resolve customers’ issues right the first time in the most efficient way. Joining us and you will be rewarded with excellent remuneration package and promising career path.


  • Secondary education or above
  • Good command in spoken English, Mandarin and Cantonese
  • One year of work experience, preferably in the logistic or service industry
  • Patient and able to work under pressure
  • Basic PC skills

Work Shift:

You will be expected to work 40 hours per week:

  • Monday - Friday: 8:00 a.m. to 10:00 p.m.
  • Saturday: 8:00 a.m. to 6:00 p.m.
  • Public Holidays: 9:00 a.m. to 6:00 p.m.

Attractive Employees' Benefits:

  • Two-month guaranteed Year-End Bonus
  • Performance-based Incentives (Monthly & Semi-annually)
  • Position Premium
  • Attractive Recruitment Bonus $8,000^
  • Medical and Dental Insurance
  • 14 days' Leave
  • Tuition Assistance
  • Life Insurance
  • MPF / ORSO Scheme
  • Employee reduced-rate Shipping
  • Discounted Flight Tickets 

Fresh graduates will also be considered.

Immediate available candidates will be highly preferred.

If you are interested in joining us, please bring send us your application letter and resume including expected salary and date of availability in a sealed envelope marked "CONFIDENTIAL" and attention to the address below.

The Human Resources Department, Federal Express (Hong Kong) Limited
27/F, Nanyang Plaza, 57 Hung To Road, Kwun Tong, Kowloon
(please quote the Ref. No. on the envelope and letter)

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose in accordance with the employer's personal data policies. A copy of Personal Information Collection Statement (PICS) will be provided upon request. Please write to Human Resources Department. Applicants who are not invited to an interview within four weeks may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after two years.

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Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
1 year
Job Type
Full Time, Permanent

Company Overview

It's more than just lip service when we say we live to deliver. We are one of the World's Most Admired Companies ranked by Fortune magazine in 2019 because of our commitments to service, people and communities that reflect our priorities of becoming the best company to work for and enhancing the quality of life wherever we are. Our numerous and varied employee reward programs encourage staff excellence, so no matter what role you play in our organization, we'll lead your career in the right direction.

Additional Company Information

Benefits & Others
Dental insurance, Double pay, Education allowance, Life insurance, Medical insurance, Overtime pay, Performance bonus