Pan Pacific Retail Management (Hong Kong) Co., Limited

Customer Hospitality Assistant 顧客服務助理

Pan Pacific Retail Management (Hong Kong) Co., Limited
Salary provided
Posted on 24 Sep 2020

Customer Hospitality Assistant 顧客服務助理

Pan Pacific Retail Management (Hong Kong) Co., Limited

Job Highlights

  • 5-Days working on shift schedule, 12days AL
  • Dynamic culture & Friendly working environment
  • Customer service related experience

Job Description

Job Responsibilities:

  • To greet and support customer’s shopping
  • Assist in performing Crowd Control management at stores
  • Manage all customer enquiries and feedback in stores
  • Enhance customer satisfactory during entire shopping
  • Escalate complicated cases to management and follow up on a timely manner
  • Build and maintain good relationship with internal and external stakeholders
  • Handle ad-hoc duties as assigned by the Store Manager

Job Requirements:

  • 3 years of relevant experiences preferably in a Retail industry (Supermarket ,Department store), Hotel, F&B, or any other Customer related job role
  • Customer service related experience (ex: Reception counter) is an advantage
  • Good interpersonal communication skill and good working attitude
  • Love to support and communicate with others
  • Good command of written & spoken Cantonese, English and Putonghua
  • Knowledge of Japanese products (Food, Perishables, Non-food)is an advantage
  • Outdoor work may be required 
  • Shift Duty is required 


  • 接待顧客及提供優質顧客服務
  • 協助店舖實施人流管制措施
  • 店舖內解答顧客詢及投訴
  • 為顧客滿的購
  • 及時跟進投訴個案及上報店舖管理層
  • 與店舖管理層建立及保持良好的合作關係
  • 由店長安排之其他工作 


  • 三年或以上相關零售業顧客服務工作經驗 ,如具百貨公司,大型超市,酒店或飲食業的相關顧客服務工作經驗更佳
  • 有接待員工作經驗將優先考慮
  • 如對日式貨品 (新鮮食品食品非食品)有基本應知將優先考慮
  • 積極主動,喜溝通良好顧客服務及溝通技巧 
  • 良好粵語,英語及普通話溝通技巧 
  • 間中需户外工作
  • 工作

We offer attractive remuneration package 員工福利

  • 5-Days working on shift schedule, 9 hours per day  五天工作, 每天工作9小時, 需輪班輪休
  • Guaranteed 13-Months’Pay 年終雙糧
  • Comprehensive Medical Benefits Coverage 醫療保險
  • 12-20 Days Annual Leave with Public Holidays 12-20天有薪年假及公眾假期
  • Attendance Allowance 勤工獎, Quarterly Attendance  Allowance 季度勤工獎
  • Overnight Shift Allowance 通宵更津貼
  • Transportation Allowance 交通津貼
  • Typhoon Allowance 颱風當值津貼
  • OT Allowance 加班津貼
  • Full-Paid Sick Leave, Marriage Leave, Birthday Leave 有薪病假,婚假,生日假
  • On Job Training and opportunities for growth 專業在職培訓及良好晉升機會
  • Staff Purchase Discounts 員工購物優惠

Additional Information

Career Level
Entry Level
Not Specified
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

Don Quijote, a Japanese discount retail chain famously known as “Donki”, is expanding to Southeast Asia as Don Don Donki.

Don Quijote Group's holding company for overseas operations, Pan Pacific International Holdings Pte. Ltd. (PPIH) based in Singapore, will develop the Don Don Donki stores for Southeast Asia.

The Don Quijote Group was established in 1980 and opened its first Don Quijote general discount store in 1989. It has since steadily expanded its business and its network of stores by developing a unique type of business based on its store concept of providing “convenience,” “discount” and “amusement,” and by pursuing mergers and acquisitions.

Listed on the Tokyo Stock Exchange in 1998 and restructured under a pure holding company in 2013, it has grown into a general retailing group with 350 stores, the cumulative number of customers reaching 300 million a year and annual consolidated sales topping 800 billion yen in Japan. Its revenue and operating profit have increased for 27 consecutive years.

Outside Japan, the Group has been operating three Don Quijote USA stores in Hawaii since 2006. In July 2013, PPIH was established in Singapore as the headquarters of the Don Quijote Group’s overseas operations. In September of the same year, Marukai Corporation, which operates nine stores in California and two stores in Hawaii, came under the umbrella of the Group.

At home and abroad, the Don Quijote Group has not only provided customers with what they needed when they needed it but also built a business model to help them enjoy shopping. It has also designed a variety of store formats best suiting the locations and trade areas where the stores are located -- regardless of their size and structure.

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Additional Company Information

Benefits & Others
Dental insurance, Double pay, Five-day work week, Medical insurance, Overtime pay, Performance bonus, Transportation allowance