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Customer Management Executive The British Council
  • Not Specified
  • Salary negotiable
  • Posted on 22 Nov 2019
Customer Management Executive The British Council

Job Highlights

  • 2 years of experience in service industry
  • Excellent customer care skills
  • Possess good communication skills

Job Description

The British Council is the UK’s international organisation for educational opportunities and cultural relations. We create international opportunities for the people of the UK and other countries and build trust between them worldwide. In Hong Kong we work with professionals and policy makers and thousands of young people every year by teaching English, sharing the Arts and delivering education and society programmes.

Customer Management Executive

The post holder is required to provide first class customer service to our customers. He/She will also participate in projects and activities in business promotion and wider exposure to our target audience.

We are looking for Customer Management Executives to join our Sales and Customer Management team in Hong Kong. As a Customer Management Executive, you will

  •  act as British Council’s ambassador and provide top quality services to all new and existing customers meeting all Key Performance Indicators (KPIs)
  • assist the sales team to achieve sales targets in order to enable the Council to meet its business targets and objectives
  • register, reserve or waitlist new and existing students in appropriate classes and to handle cash desk in the system
  • ensure accurate payments received for courses, placement tests and examination registrations
  • be involved with registrations and queries via e-mail/telephone, data input as well as statistics reporting

  To be considered for this role, you must have

  • at least 2 years of solid experience working in a customer service/sales environment, preferably in the service industry
  • have excellent customer care skills (pleasant telephone manner & excellent counter service)
  • must have a Diploma or Degree, in any discipline
  • possess good communication skills in Cantonese, English and Mandarin
  • Knowledge of Customer Relationship Management (CRM), sales techniques and/or experience of working with children will give you an advantage.

 

Please note that the Customer Management Executive will need to work a 5 day work week, including Saturdays/Sundays. For the Admiralty branch, you may be required to work the morning shift (08.45 to 17.15) or the evening shift (12.30 to 21.00). On weekends, the shift is from 08.30am to 18.30. Executives at the Tsim Sha Tsui branch will work the morning shift (09.00 to 17.30) or the evening shift from (13.30 to 22.00). On weekends, the team works from 09.00 to 19.00. The appointed candidate will rotate shifts with other team members at the respective branch.

 

Please visit https://tinyurl.com/HKG-NT-1761-2e for further information and for application. (Please note that priority will be given to applicants who apply on our Jobs Portal)  

 

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

 

Additional Information

Career Level
Entry Level
Qualification
Non-Degree Tertiary
Years of Experience
1 year
Employment Type
Full Time, Permanent

Company Overview

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. 

In Hong Kong we work with professionals and policy makers and thousands of young people every year by teaching English, sharing the Arts and delivering education and society programmes.

The British Council is looking to recruit an experienced and self-motivated professional to take up the following position:

Additional Company Information

Industry
Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Overtime pay, Performance bonus