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Customer Officer (Premium Servicing) (CSY6/201904/COPS/CK)HKT
Customer Officer (Premium Servicing) (CSY6/201904/COPS/CK)HKT
Job Highlights
  • Certificate holder or above
  • Strong business sense with good customer service
  • Fluent English and Chinese communication skills
Job Description

<< Join us now, you can enjoy "Join-In-Bonus $6,000" >>*



  • To provide an professional customer service to our premium customer;
  • To handle customer enquiries and resolve customer disputes or complaint cases;
  • To summarize, analyze and identify issues from customer cases;
  • To provide recommendation from customer perspectives for Team Manager/Sales Manager in order to enhance the team work quality and efficiency;
  • To implement on-going service improvement initiatives.



  • Certificate holder or above;
  • Strong business sense with good customer service and problem solving skills;
  • Fluent English and Chinese communication skills would be essential;
  • Customer-oriented, good telephone manner & problem solving skill;
  • Proficient in MS Excel, Word, PowerPoint and Chinese word processing;
  • Required shift and holiday work.

*$6000 Join-in Bonus is only applicable to walk-in candidates in recruitment days or candidates who apply online.

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by clicking “Apply Now”.

For more information on other job opportunities of PCCW, please visit our website:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

 Privacy Policy Statement -


Additional Information
Years of Experience
1 year
Employment Type
Full Time, Permanent
Free shuttle bus, Medical insurance
Company Website
Company details

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.