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Customer Officer, Technical Support (CSE8/201911/COTS/SO)HKT
Customer Officer, Technical Support (CSE8/201911/COTS/SO)HKT

Job Highlights

  • F.5 with 1 year of customer service experience
  • Strong business sense with good analytical skill
  • Customer oriented & excellent communication skill

Job Description

In order to cope with business growth and quality customer service requirement in coming days, CSO (Customer Service & Operations) is looking for new CoE Officer with details as below:


Job Description: 

  • Working in Centre of Excellence team and reporting to Unit Manager, you are required to handle mobile data enquiries from hotline, email and internal system to deliver quality mobile data solution to both internal and external customers. You are also acted as mobile data ambassador of CRM and responsible to enhance data knowledge among colleagues through training and sharing sessions.


Job Requirements: 

  • Post-Secondary or F.5 with 1 year of customer service experience
  • Strong business sense with good analytical and problem solving skills
  • Customer oriented, excellent communication and interpersonal skills
  • Positive working attitude, self-motivated, responsible and result-oriented
  • Initiative and innovative in making recommendations on continue service improvement
  • High adaptability to dynamic working environment
  • Good command of spoken/ written Cantonese and English
  • 48 working hours per week, willing to work on shift between Monday to Sunday: 09:00 - 20:00
  • Working Location: Tuen Mun OR Kowloon Bay


 We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by clicking “Apply Now”.


For more information on other job opportunities of PCCW, please visit our website:


HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.


Privacy Policy Statement 

Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
1 year
Employment Type
Full Time, Permanent
Company Website

Company Overview

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.



Additional Company Information

Benefits & Others
Free shuttle bus, Medical insurance, Overtime pay

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