EcoVadis Hong Kong Limited

Customer Onboarding Specialist (Thai + Mandarin)

EcoVadis Hong Kong Limited
Salary negotiable
Posted on 28 Sep 2020

Customer Onboarding Specialist (Thai + Mandarin)

EcoVadis Hong Kong Limited

Job Highlights

  • Customer Engagement
  • Customer Support
  • Customer Onboard

Job Description

  • Engage with customers via phone, email, webinars, etc to assist in the customer onboarding process and increase response rates for our customer base.
  • Identify & target “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate steps to engage them to understand their situation & drive action
  • Develop a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits to address their needs throughout the onboarding process
  • Understanding and communicating industry best practices and the evolution of EcoVadis product and platform functionality,methodology, and administrative services integral to the customer's success
  • Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.
  • Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BU’s to bridge gaps that may exist between customer expectations & participation
  • Additional responsibilities related to the function may be required

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
2 years
Job Type
Full Time

Company Overview

EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 0 nationalities making a real impact on the environmental and social practices of companies around the world.

EcoVadis aims at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 100 Global Multinational companies have selected the EcoVadis solution, including Fortune 500 such as Axa, Bayer, BASF, Coca Cola Enterprises, Deutsche Telekom, Heineken, Henkel, Orange, Johnson & Johnson, L’Oréal, Nestlé, Renault-Nissan, Schneider Electric and Verizon.

EcoVadis is currently seeking a talented and end user-focused Application Support Level 2 to help guide and unblock a multicultural team of analysts and external users of EcoVadis platforms.

Additional Company Information

Industry
Benefits & Others
Dental insurance, Double pay, Five-day work week, Flexible working hours, Medical insurance, Performance bonus, Work from home