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Customer Operations Intern (1 year contract)DHL Supply Chain (Hong Kong) Limited
Customer Operations Intern (1 year contract)DHL Supply Chain (Hong Kong) Limited
Job Highlights
  • Holder of Higher diploma or above
  • Experiences in customer services department
  • Quarry Bay
Job Description

 

Responsibility:

  • Own Account Management and Customer Relationships in cooperation with the Coordinator and Manager
  • Be the main point of contact between regional Supply Chain, Merchandising, Allocation and the central teams in London
  • Manage the region’s order book – looking after all manual allocation orders, monitoring the delivery flow and fulfilment rates for all seasonal collections
  • Participate in managing stock for store openings and events
  • Participate in creating comprehensive supply chain & product availability updates for the region and the wider business
  • Assist regional merchandisers with retail order input for the region across all 4 product divisions
  • Participate in creating customer relationship plans & strategies for key wholesale customers
  • Maintain customer records
  • Prepare, interpret and act on customer reports
  • Monitor and challenge (where appropriate) credit decisions impacting orders and stock
  • Prepare order confirmations (identify orders not to be confirmed) and manage the delivery creation process for wholesale customers
  • Monitor and prioritise deliveries, chase non-deliveries according to the regional priorities flagging any issues to the relevant teams
  • Participate in communication of shortages and re-timings across/within the region, working closely with Order Management
  • Manage the end to end returns process (where applicable)
  • Continuously seeking to develop and implement more efficient ways of working in conjunction with internal stakeholders
  • Proactively investigate SAP system related issues with the IT team

     

Requirement:

  • Holder of Higher diploma or above
  • Hands on experiences in customer services department is essential
  • Very good to advanced Excel and numerical skills
  • Knowledge of producing reports using Microsoft Excel

 

Additional Information
Years of Experience
Not Specified
Employment Type
Contract, Full Time
Benefits
Gratuity
Company details

 

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 340,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 59 billion euros in 2015.