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Customer Propositions Officer (One-year contract)Hang Seng Bank Ltd
  • Not Specified
  • Salary provided
  • Posted on 13 Aug 2019
Customer Propositions Officer (One-year contract)Hang Seng Bank Ltd

Job Highlights

  • University degree
  • Minimum of 1 year’s retail banking experience
  • Proficiency in both English and Chinese

Job Description

Customer Value Management - Customer Propositions Department

We are currently seeking a high caliber professional to join our department as Customer Propositions Officer (One-year contract).


Principal responsibilities

  • Generate new ideas and formulate business strategies on cross border business
  • Plan and execute cross border projects and campaigns to enhance awareness and broaden customer base
  • Keep abreast of market trend and identify business opportunities
  • Assist Section Head of Customer Propositions to develop and drive differentiated customer proposition of designated Retail Banking and Wealth Management customer segment(s) by defining the types of services, delivery channels, product & pricing.
  • Monitor the segment portfolio and identify appropriate portfolio action to specific segments to enhance the product penetration and profitability for designated segment(s)
  • Collaborate with different business units to develop product bundles and lead cross-business taskforce team to drive proposition-led wealth management promotion / marketing programs and work out the end-to-end service/ sales journey.
  • Adopt customer journey design in the development of customer solutions offerings aligned to customer needs
  • Liaise with related departments, branches/call centre / digital banking to ensure the proposition is properly delivered to customers



  • University degree in Business Administration, Marketing OR other relevant qualifications
  • Minimum of 1 year’s retail banking experience with marketing / sales experience an advantage
  • Customer-oriented with strong business acumen and analytical skills
  • Strong Self-motivation with good project management and interpersonal skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


To apply, please read carefully the Note on Collection of Personal Data and Informationand send your resume by clicking "Apply now" for our processing. You can also visit our Hang Seng website: further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful. 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Additional Information

Years of Experience
1 year
Employment Type
Contract, Full Time

Company Overview

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.