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Customer Relations Assistant Octopus Holdings Limited
  • Not Specified
  • Posted on 21 Oct 2019
Customer Relations Assistant Octopus Holdings Limited

Job Highlights

  • Review and develop new questions and answers
  • To manage and implement various projects
  • Degree holder in Translations

Job Description

Job Responsibilities:

  • Create and prepare communication collateral including content of company website and interactive voice response system (IVRS).
  • Review and develop new questions and answers for virtual assistant (“Ask Helen”) in company website.
  • Assist the Manager, Customer Relations to manage and implement various projects for the company.
  • Perform general clerical support to the customer relations section.
  • Handle ad-hoc projects as required.


  • Degree holder in Translations, Marketing, Communication or related disciplines.
  • Excellent English and Chinese writing skills.
  • Good command of spoken English and Cantonese.
  • Proficient in PC skills (MS Word / Excel / PowerPoint /Chinese Word Processing).

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number clicking "Apply Now".

Visit our web site:

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department. 

We are an equal opportunity employer and will ensure that every job applicant and staff has equal employment opportunities and will not be disadvantaged because of their sex, pregnancy, marital status, family status, disability or race.

Additional Information

Career Level
Entry Level
Years of Experience
Not Specified
Employment Type
Full Time, Permanent

Company Overview

We operate one of the world's leading and most extensively accepted contactless smartcard payment systems, providing both offline and online payment services.

We have more than 18,000 service providers at some 25,000 retail outlets in the market across different businesses using Octopus payment platform. We have over 36 million Octopus cards in circulation. We handle 15 million transactions a day with transaction value exceeding HK$220 million.

Our Vision

To become the company most recognized for making Hong Kong a cashless society.

Our Mission

To make everyday life easier for our customers by applying innovative ideas through secure and robust technology.

Our Company

Our people are our most important asset. We respect each other, embrace collaboration, innovation and partnership. Come join us and make an impact to the future payment society!

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus, Transportation allowance

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