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Customer Relations Manager - Complaints & Investigation (Bank)Springer Professional Group Limited
Customer Relations Manager - Complaints & Investigation (Bank)Springer Professional Group Limited
Job Highlights
  • Ensure complaints are handled in compliance
  • Good knowledge of retail banking products
  • +5yrs CS exp. in compliant compliant handling
Job Description

Our client, a leading bank, is looking for Customer Relations Manager to join their team to cope with the bank's expansion.


Job Description:

  • To ensure customer complaints are handled in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the Bank
  • To coordinate with Sections and other business units to resolve complaint cases
  • To seek advice from Legal & Tax Affairs  / Compliance Department in drafting written replies to customers / media / regulators
  • To prepare complaint investigation reports and replies on complaint cases
  • To prepare statistic reports for complaint cases
  • Identifying improvement opportunities and service level upgrading needs from complaint cases


Job Requirements:

  • University degree in a related discipline or other relevant qualifications
  • Minimum of 5 years' customer relations experience in compliant handling
  • Good understanding of regulatory policies and guidelines governing retail banking services;
  • Good knowledge of retail banking products and services;
  • A team player with good negotiation and communication skills 
  • Good command of both spoken and written English and Chinese


Fluent in Cantonese and Mandarin 


Interested parties please email your resume to [email protected] com for consideration. For job enquiries, please call 2114 2625 for more details.

Please mention your consultant's name on your application if you have already registered with Springer.

All information provided by candidates will be used solely for recruitment purposes only in accordance with the employer’s personal data policies

Additional Information
Career Level
Not Specified
Years of Experience
Not Specified
Employment Type
Company details

As a leading executive search and recruitment specialist firm in the Asia Pacific, SPRINGER was founded in Sydney, Australia, initially providing outsourcing and staffing services.

SPRINGER began its extensive recruitment services with its strategic expansion to Hong Kong and China markets in 2012. The company offers comprehensive recruitment services ranging from Executive Search, Permanent Recruitment, to Recruitment Process Outsourcing and Staffing services. SPRINGER was founded and recognized on the basis of professionalism reflected by its tailored services to clients. SPRINGER's team seizes the opportunity to outperform in recruitment within Hong Kong, with clients that include multinational corporations, local companies, and rapidly growing enterprises


E-mail: [email protected]