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Page Personnel

Customer Relations Manager - Insurance Department

Page Personnel
Salary negotiable
Posted on 22 Jan 2020

Customer Relations Manager - Insurance Department

Page Personnel

Job Highlights

  • Handle complaints in written format.
  • Have prior experience in Pension/MPF Products
  • Deliver high quality customer service.

Job Description

  • Deliver high quality customer service and handle all incoming complaints in written format.
  • An opportunity to work with one of the largest financial institutions in the Insurance Department.

Client Details

Our client is an insurance provider that offers a comprehensive range of life products and services to suit every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong's largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region. They are currently seeking a high calibre professional to join our team as Customer Relations Manager.


  • Handle customer complaints and written enquiries received via all channels independently and review verbally resolved complaints in accordance with documented procedures.
  • Being the point of contact with all external and internal related parties in complaint handling and communicate with complainants and provide effective solutions.
  • Report to the Customer Care Manager to ensure all complaints have been sufficiently investigated and resolved.
  • Monitor and follow up action items with relevant parties to ensure timely implementation.
  • Keep monitoring the progress of the investigation of the complaint in order to catch up the service turnaround time.
  • Assist in arranging and providing training and sharing sessions to relevant parties to uphold complaints handling skills.


  • Bachelor's Degree in Business Administration, Finance or related disciplines.
  • Solid years of working experience in MPF/Pension Client Servicing at Financial Institutions settings.
  • Good knowledge of MPF legislation and scheme administration process for MPF and ORSO products.
  • Good analytical skills with critical mindset to conduct thorough investigation and analyze complex cases.
  • Ability to work under tight schedule and maintain high quality deliverables.
  • Good customer service skill to explain the incident to complainant in order to resolve the issue.
  • Good interpersonal and communication skills in oral and written English and Chinese.
  • Valid license holder of IIQE Papers 1,2,3,5

Job Offer

  • 24 days annual leave.
  • On-the-job training.
  • Medical & Dental coverage for you and your family.
  • 1-month probation period.
  • 5-days work.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Matt O' Shaughnessy on +852 3602 2438

Additional Information

Career Level
Years of Experience
1 year
Employment Type
Full Time, Permanent

Company Overview

In 2010, Page Personnel was launched in Hong Kong, complementing the Michael Page offering. Recruiting across the full range of junior roles, we join an international network of Page Personnel offices. As part of the Page Group, we are able to leverage on over 30 years of international recruitment experience and expertise. This has enabled us to deliver the results that you want - the best employees available quickly and with minimum fuss.

So if you're looking to take your career to the next level, visit

Additional Company Information

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