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Customer Relations Officer (VIP Lounge) (Ref: CP-CRO-JDB)Hongkong Land Group Limited
  • Central
  • Salary provided
  • Posted on 14 Oct 2019
Customer Relations Officer (VIP Lounge) (Ref: CP-CRO-JDB)Hongkong Land Group Limited

Job Highlights

  • Manage the BESPOKE Salon in LANDMARK
  • Provide premium customer services
  • Fluency in written and spoken English and Chinese

Job Description


  • Handle the daily operation of BESPOKE Salon in LANDMARK and to provide premium customer services to VIP guests
  • Answer VIP guests’ enquiries and handle complaints in a professional manner
  • Support and assist the company’s CRM and marketing activities
  • Handle administrative work for VIP programmes


  • Diploma or above qualification
  • Possess minimum 2-3 years’ experience in luxury brands/hospitality/aviation industry
  • Pleasant and out-going personality, strong customer service and inter-personal skills
  • Passionate about the luxury retail industry
  • Willingness to wear uniform and work on shift and overtime
  • Excellent command of spoken and written English and Chinese (Cantonese and Putonghua)
  • Hands on experience in MS Word, Excel and Power Point


Salary and benefits will be commensurate with qualifications and experience. Please send a full resume with contact telephone number and expected salary to Head of Human Resources, Hongkong Land Group Limited, 8/F, One Exchange Square, Central, Hong Kong or by clicking "Apply Now"(Please quote reference “CP-CRO-JDB” on the application).

For more information about Hongkong Land, please visit our website:


Information collected is for this recruitment and selection only. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful. All documents and personal data of unsuccessful applicants will be destroyed once the post is filled.

Additional Information

Career Level



Non-Degree Tertiary

Years of Experience

3 years

Employment Type

Full Time, Permanent

Company Website

Company Overview

Hongkong Land is a listed leading property investment, management and development group.  Founded in 1889, Hongkong Land’s business is built on excellence, integrity and partnership.

The Group owns and manages almost 800,000 sq. m. of prime office and luxury retail property in key Asian cities, principally in Hong Kong and Singapore.  Hongkong Land’s properties attract the world’s foremost companies and luxury brands. 

Its Hong Kong Central portfolio represents some 450,000 sq. m. of prime property.  It has a further 165,000 sq. m. of prestigious office space in Singapore mainly held through joint ventures, and a 50% interest in a leading office complex in Central Jakarta.  The Group also has a number of high quality residential and mixed-use projects under development in cities across Greater China and Southeast Asia, including a luxury retail centre at Wangfujing in Beijing.  In Singapore, its subsidiary, MCL Land, is a well-established residential developer.

Hongkong Land Holdings Limited is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore.  The Group’s assets and investments are managed from Hong Kong by Hongkong Land Limited.  Hongkong Land is a member of the Jardine Matheson Group.


We are looking for high calibre personnel for the following position:-

Additional Company Information

Benefits & Others

Medical insurance, Performance bonus

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