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Customer Relationship ManagerArmstrong - Hilton Ltd
Customer Relationship ManagerArmstrong - Hilton Ltd
Job Highlights
  • Customer Service Manager
  • Multinational environment
  • Fast-growing industry
Job Description

 

As Hong Kong’s leading academic editing company, Armstrong-Hilton assists researchers in universities in Hong Kong, China and across Asia and beyond to publish research. We have posted significant growth over the last 5 years and will soon launch a new brand to match our ambitious expectations for the years to come.

 

Working with the small, yet multinational Hong Kong office team, the Customer Relationship Manager is the frontline of our operation, liaising between our university clients and our editing team who work across all time-zones.

Please contact us if you would like to join our talented group and help us:

  • Field online enquiries and provide information by email/Wechat.
  • Build relationships with clients in Cantonese, Mandarin and English.
  • Liaise with the editing team management to identify best solutions and trouble-shoot.
  • Prepare and send quotes to customers.
  • Make follow-up phone calls to clients to ensure satisfaction and build relationships.
  • Suggest and help to deliver customer promotional campaigns around key calendar dates.
  • Work with our sales team to make contributions to social media posts.

 

Requirements:

  • Self-starter with energy and initiative.
  • Native-level, fluent speaking, reading and writing English, Cantonese and Mandarin skills.
  • Able to think quickly and multi-task.
  • Comfortable with IT.
  • Accurate, with attention to detail.
  • Customer-service orientated.
  • Warm, relaxed, positive and professional manner.

 

Benefits:

  • Working in a multi-national environment where you are expected to be responsible for your own job, and not be micro-managed.
  • Five-day working week with little overtime.
  • Medical scheme.
  • 12 days annual leave rising to 15.

 

If you are interested in joining a fast-growing leader in the field of academic publication, please send your CV immediately.

Additional Information
Years of Experience
3 years
Employment Type
Full Time
Benefits
Five-day work week, Medical insurance, Performance bonus, Work from home
Company details

As Hong Kong’s leading academic editing company, Armstrong-Hilton assists researchers in universities in Hong Kong, China and across Asia and beyond to publish research. We have posted significant growth over the last 5 years and will soon launch a new brand to match our ambitious expectations for the years to come.