Recruit Logic Limited

Customer Relationship Manager (6 months contract) (40k)

Recruit Logic Limited
Salary provided
Posted on 10 Jul 2020

Customer Relationship Manager (6 months contract) (40k)

Recruit Logic Limited

Job Highlights

  • Customer Relationship Manager, 40K, IT Vendor
  • Financial Institutes; Account Manager, Sales Admin
  • Customer Service / Account Management Experience

Job Description

Responsibilities
􏰀 Manage the customer experience - Quote to Cash and order processes o Provide quotations Process orders Implement and complete the billing process
􏰀 Account Realization - Increasing Sales Upsell and conduct consultative pre-selling Assist Sales to drive new business through time and Customer management
􏰀 Base Change Management Mitigate Attrition - risk analysis and management Minimize credits and re-rates

Provide strategic consultations for the Customer base to uncover new opportunities 
Work with Sales, Marketing and Product to help implement compelling sales and marketing programs targeted to specific financial market segments
􏰀  Track base performance and develop strategies and tactics to continuously improve base growth 

􏰀  Collaborate with cross functional departments to optimize overall revenue 
Account Maintenance
􏰀  Review and process controls for issuing credits 

􏰀  Secure financial awareness of Customer profiles (e.g. Billing Audits, Spend, Billing Reports) 

􏰀  Interface with the company Finance Collections and Customers 

􏰀  Work with the company Legal Department to ensure a high level of business acumen in respect of customer contracts 

􏰀  Understand customer’s standard and bespoke contractual obligations, Service Level Agreements (SLA’s), Pricing and Discount Structures 

􏰀  Manage customer reporting and visibility of service performance through the the company’s Portal 

􏰀  Oversee the development and enhancement of customer reporting improvement initiatives 

􏰀  Ensure Customers are registered and educated on the the company’s Customer Portal 

􏰀  Interface with Project Management, Sales and Installation Departments to assist with user training and cutover coverage. 

􏰀  Schedule and perform customer user training on the features and functionality of all the company platforms. 

User Training to be performed during standard business hours.
o Responsible for providing the customer with customized training material for new products and features

Present on Go Live Day, assist with issues encountered at cutover and follow up with Project Manager and service technician to perform resolution of trouble. 

Administration
 􏰀Work closely with internal departments and the customer to resolve complaints & issues. 

􏰀  Assist with maintaining customer-related data within internal systems. 

􏰀  Support special requirements and provide feedback to IT for eventual automation. 
Training & Cutover 

􏰀  Interface with Project Management, Sales and Installation Departments to discuss user training and cutover coverage. 

􏰀  Schedule and perform customer user training on the features and functionality of all turret platforms. 

User Training to be performed during standard business hours.
o Responsible for providing the customer with customized training material for new products and
features

Provide Floor Support on Go Live Day , react to issues encountered at cutover and follow up with Project Manager and service technician until resolution of trouble is completed Administration
􏰀  Work closely with internal departments and the customer to resolve complaints & issues. 

􏰀  Assist with maintaining customer-related data within internal systems. 

􏰀  Support special requirements and provide feedback to IT for eventual automation. 

Requirements 
􏰀  Minimum 3-5 years Customer Service / Account Management Experience in Commercial 

􏰀  Customer oriented & able to handle escalations & complaints. 

􏰀  Intermediate level PC skills required, MS Office Suite, PowerPoint knowledge require 


Additional Information

Career Level
Not Specified
Qualification
Not Specified
Years of Experience
Not Specified
Job Type
Contract, Full Time

Company Overview

Recruit Logic is a trusted recruitment partner of leading global organizations with consultancy needed in IT Recruitment, General Recruitment, Executive Search, Talent Management and Career Advisory across APAC.

Our hiring is truly end to end – from analyzing, selection, technical assessment to on-boarding and engagement. Our consultants are experts within both the fields of permanent and contract positions, and are fully flexible to cater to both client and candidate needs.

We are professional in working with talents and advise them in making the right career move.

Additional Company Information

Benefits & Others
Five-day work week