SEEK Asia Style Guide

Customer Service Agent - Up to 15KXYZ
Customer Service Agent - Up to 15KXYZ
Job Highlights
  • Self-motivated & good communication skills
  • Customer service experience will be an advantage
  • Fresh graduates are also welcome
Job Description

 

Description

We are seeking for a candidate to join the Customer Service Team that is passionate and have a love for health and fitness, service-oriented with a positive attitude, hard-working and wants to grow with our brand.

Responsibilities:

  • Provide high standard customer service and hospitality to clients
  • Assist the Studio Manager in daily studio tasks
  • Possess a positive attitude
  • Ensure a successful class check-in process
  • Support with the training and coaching of new hires
  • Maintain product knowledge
  • Represent the XYZ aesthetic, appearance and culture

Requirements:

  • At least 3 years customer service experience (candidate with less experience will be considered as entry level);
  • the ability to prioritise and multi-task;
  • willing to initiate tasks and perform duties without direction;
  • excellent communication skills;
  • outstanding customer service and problem solving skills;
  • positive, can-do attitude;
  • friendly and professional phone and email manner;
  • flexibility to work a non-traditional schedule - MUST HAVE WEEKEND, HOLIDAY AND EARLY MORNING/LATE EVENING AVAILABILITY

We Offer:

  • Competitive basic salary
  • Overtime pay
  • Discretionary year-end bonus
  • 45 working hours per week
  • 12 days annual leave
  • Medical insurance
  • Complimentary spin classes and access to other selective fitness studios
  • Interactive training and development program
  • Education allowance
  • Promotion opportunities
  • Young and Energetic working environment
Additional Information
Years of Experience
3 years
Employment Type
Full Time, Part Time, Permanent, Temporary
Benefits
Education allowance, Medical insurance, Overtime pay, Performance bonus
Company details

 

XYZ is Asia’s unique articulation of the new wave of indoor cycling, the ‘spinning’ phenomenon that grew out of the cracks of the New York sidewalk and left America and Europe spellbound.

We believe in the power of adrenaline to decelerate time, to create the conditions in which we can release, recharge, regroup and regain control. We can steer fate whichever way we want when we’re in this zone.

XYZ is the future of the private health club. We set up to change the culture of wellbeing by adding fine measures of creativity and entertainment in order to challenge our perceived limits of energy and intelligence. It is, after all, part of our make-up to better ourselves. To know more about us check our website: www.youarexyz.com, or add our Facebook link: https://www.facebook.com/youarexyz.