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Customer Service Associate (Japanese Speaking)Dow Jones & Co
Customer Service Associate (Japanese Speaking)Dow Jones & Co
Job Highlights
  • Native Japanese, Fluent English (Read & Write)
  • Provide excellent customer service
  • 15 Days of Annual leave, good benefits
Job Description

Customer Service Associate (Japanese/English), Based in Hong Kong


The primary role of the Customer Services team is to champion best practice in the objective governance of the contact center provision and assessing the emerging risks and propose developments and improvements based on objective and evidence based information, such as agreed service levels and customer feedback.



What are my accountabilities?

  • Ability to communicate with our global customers in both written and spoken Japanese and English within a corporate environment
  • Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of customer  contacts
  • Ensure all relevant procedures are followed from beginning to resolution
  • Make independent decisions to resolve customer issues with strong problem solving and negotiation skills
  • Work closely with customers and credit card service provider and make sure the payment transactions is completed seamlessly.
  • Perform administrative functions as may be required in order to fulfill member requirements.


 What do you need from me?

  • Speaks Native Japanese, fluent English within corporate environment
  • Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone
  • Attention to detail and the ability to prioritize and meet deadlines
  • Fresh graduates are welcome

Dow Jones offers an opportunity to work for one of the world's leading financial and business news companies. We invite interested candidates to submit a cover letter and detailed resume, current and expected salary via:



Additional Information
Years of Experience
Not Specified
Employment Type
Full Time, Permanent
Dental insurance, Five-day work week, Life insurance, Medical insurance
Company details

When you join Dow Jones, you become part of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, like The Wall Street Journal, Barron's, MarketWatch and DJX, our flagship news and analytics platform. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent. We continually develop technology to transform information into insight and prosperity. From over 50 countries and in over a dozen languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.