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Customer Service AssociateDHL eCommerce (Hong Kong) Limited
  • Kwai Hing
  • Salary provided
  • Posted on 26 Apr 2019
Customer Service AssociateDHL eCommerce (Hong Kong) Limited
Job Highlights
  • maintain good relationship with customers
  • Provide customer service and inquiries
  • Coordinate between customers and other departments
Job Description

 Job Responsibilities : 

  • Act as the primary contact and maintain good relationship with customers
  • Provide customer service and inquiries via Live chat apps/emails/phone
  • Assist customers in resolving service/system issues, complaints and claims compensation promptly
  • Coordinate between customers and other departments/service providers in different counties

 Job Requirements :

  • Diploma or above
  • 1 - 2 years customer service working experience in related field is preferred
  • Good Command of written and spoken English, Cantonese & Mandarin
  • Proficient in PC applications such as Outlook , Word, Excel, PowerPoint
  • Patient, hardworking, work under pressure and willing to learn
  • Working Hours: Monday to Friday
  • Fresh graduates will be also considered

Interested candidate please send in your updated CV with your current and expected salary, and availability in MS word format by clicking "Apply Now"


Personal Information Collection Statement pertaining to Recruitment

DHL eCommerce (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and the Deutsche Post DHL Group policies (the “Policies”) at

By proceeding to respond to this recruitment advertisement you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than three (3) months, after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Department.



Additional Information
Years of Experience
1 year
Employment Type
Full Time, Permanent
Dental insurance, Double pay, Five-day work week, Life insurance, Medical insurance
Company details

DHL eCommerce, part of the DP DHL Group of Companies, is a leading provider of B2C eCommerce cross-border deliveries. Additionally, DHL eCommerce caters to the needs of its customers across the entire eCommerce value chain by providing service offerings from webshop technologies to marketing, warehousing and fulfillment through to domestic and cross border deliveries, and finally provide customer service support to the online shoppers. DHL eCommerce has the ambition to become a leader in eCommerce logistics in Asia Pacific and worldwide.

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