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Customer Service EngineerICD Security Solutions (HK) Ltd
Customer Service EngineerICD Security Solutions (HK) Ltd

Job Highlights

  • 5 days work
  • Basic IT knowledge in hardware, network & database
  • Bonus, medical & dental benefits, training

Job Description

Here is a career opportunity to assume a position

  • where you are valued and trusted as a person
  • where you can express your talents
  • where you can enjoy a supportive management
  • where your achievements are recognised
  • where your opinions count
  • where you can work with a team of excellence
  • where you can grow and develop a career, not just a job

if this is what you are looking for, we want to hear from you!

 Position Responsibilities: 

  • Achieve customer satisfaction.
  • Attend case promptly and resolve issue efficiently.
  • Develop technical knowledge.
  • Ensure all log report file are properly written and confirmed by customer.
  • Complete routine preventive maintenance promptly and thoroughly.
  • Minimise cost for service delivery.
  • Ensure documentation and drawings accuracy and comprehensiveness.
  • Ensure all work are up to ICD's standard quality.
  • Drawing preparation.
  • Attend non-business hour's emergency hotline call. (Overtime allowance is applicable)
  • Supervise subcontractor workers.
  • General errand to assist team technically.
  • Knowledge development such as access control, video, and alarm.
  • Report to service department manager.


  • 2 years relevant experience is preferable
  • Basic IT knowledge in hardware, network and database
  • Strong sense of responsibility, self-motivated with good interpersonal and communication skills, problem solving skills
  • Hard working and able to work under pressure
  • Willing to learn and grow
  • Outgoing personality, ability to listen, and positive spirit
  • Familiar with MS Office and AutoCAD
  • On duty is required (Overtime allowance is applicable)
  • Holder of Security Personnel Permit (Cat D) is preferred
  • Candidates with less experience will be considered as Technician


We offer 5 days work, competitive salary, bonus, medical & dental benefits, best-in-class training and development, attractive career advancement opportunities to the right candidate.


To apply for this position, please send your cover letter, resume, and expected salary by clicking "Apply Now"



All information received will be kept in strict confidential and only for employment-related purpose.



Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
2 years
Employment Type
Full Time, Permanent
Company Website

Company Overview

ICD Security Solutions, the global leading Security Systems Integrator in Asia is expanding rapidly and has an opening for the following position in Hong Kong:


The "ICD Experience"

In ICD, as an employee, you will gain experience working in a fast growing company with a changing environment. You will experience what it's like making a real impact on the business, as well as develop a solid career.

You may begin at an entry level position and will have the opportunity to become a manager in a short period of time. You will work with people that are passionate about service, and are very serious about work and life.

You will work in a transparent and open organization where information is freely available, and your ideas are listened to and respected. You will be expected to develop and constantly make improvements. You will also be expected to debate issues with your fellow colleagues, regardless of position or ranking. We recognize the fact that nothing is perfect and are always open to improvements. YOU will have the power to influence and make an impact on the success of ICD.

For more information about ICD, please visit our website:


Additional Company Information

Benefits & Others
Dental insurance, Education allowance, Five-day work week, Life insurance, Medical insurance, Overtime pay, Performance bonus

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