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Customer Service Executive 客戶服務統籌 (HKEP)Hong Kong Educational Publishing Co
  • Not Specified
  • Salary provided
  • Posted on 14 Aug 2019
Customer Service Executive 客戶服務統籌 (HKEP)Hong Kong Educational Publishing Co

Job Highlights

  • Proficiency in written and spoken English/Chinese
  • Assist all promotional activities
  • Handle and follow-up sales order

Job Description

工作性質﹕

  • 協助營銷人員預約客戶
  • 處理日常訂單
  • 解答顧客的查詢及投訴
  • 為客戶提供優質的支援服務及維繫良好關係
  • 參與及協助各項銷售及市場推廣活動

 

應徵者需具備﹕

  • 中五或以上程度
  • 須有最少 1 至 2 年相關工作經驗
  • 能書寫並操流利中文及英文,懂普通話更佳
  • 熟悉一般電腦操作及應用
  • 良好溝通及組織能力
  • 成熟、積極主動、有責任感及能獨立處事

 

Responsibilities:

  • Assist sales person to arrange appointments
  • Handle sales order follow-up
  • Handle customers' complaints and enquires
  • Provide quality services and pre-sales services to customers and maintain good customer relationship
  • Assist all promotional activities and maintain the clients’ database


Requirements:

  • Form 5 or above, with at least 1 - 2 years working experience in Customer Service field
  • Proficiency in written and spoken English and Chinese, knowledge in Mandarin is an advantage
  • Good PC knowledge and typing skills with 40 wpm
  • Customer-focus, flexible, initiative and self-motivated
  • Good interpersonal, communication skills and telephone manner
  • Good team-spirit and problem solving skills
  • Able to work under pressure and independent

 

We offer a competitive package to the right candidate. Interested parties please send your application letter with detailed resume and expected salary to Human Resources Manager, The Commercial Press (HK) Limited, 9/F, Eastern Central Plaza, 3 Yiu Hing Road, Shau Kei Wan, Hong Kong or by clicking "Apply Now" for application. (Please quote our Ref: EPCS42319JOBS) 

 

歡迎所有合資格人士申請職位。申請人所提供的資料絕對保密,並只用於與招聘相關之用途。

All information of applicants will be kept confidential and would be use for recruitment purposes only.

Additional Information

Years of Experience
2 years
Employment Type
Full Time, Permanent
Benefits & Others
Double pay, Education allowance, Five-day work week, Medical insurance, Overtime pay

Company Overview

香港教育圖書公司為商務印書館(香港)有限公司全資附屬機構、隸屬於香港聯合出版集團,致力發展教科書及教學參考書業務。為配合業務發展,現誠聘﹕ 

Hong Kong Educational Publishing Co is wholly owned subsidiary of the Commercial Press (HK) Ltd and belongs to the Sino United Publishing (Holdings) Ltd. It endeavors to develop businesses in textbooks and reference books. To go in line with the business development, the company is now recruiting:

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