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Customer Service Executive (Shift duties, work location depends on projects)Andrew Found Limited
Customer Service Executive (Shift duties, work location depends on projects)Andrew Found Limited
Job Highlights
  • Leading system Integrator in the market
  • Large scale of IT projects
  • Over 2 years of IT support experiences is a plus
Job Description

About the Company

A trusted technology partner and leading system integrator in the market. The company provides technology solutions for Asia's changing business environment, through consultancy and systems integration.


Position Responsibilities

  • To handle hotline inquiries with high quality of customer services
  • To handle the complaints and service recovery process and to give advice for these cases in order to retain and enhance the customer relationship
  • Organize user training on PC / mobile solution / device if necessary
  • Perform customer service duties and administrative support
  • To assist ad-hoc projects as assigned by manager

 

 

Job Requirements

  • Diploma or above in Business or Information System or related disciplines
  • At least 2-year customer service or client service experience in IT Industry.  
  • Knowledge in IT & Telecommunications would be advantageous
  • Computer Literacy and skillful in using online / operation systems
  • Good attitude and team working
  • Good command of both spoken and written English, Cantonese and Mandarin
Additional Information
Years of Experience
N/A
Employment Type
Full Time, Permanent
Benefits
Medical insurance, Transportation allowance
Company details

Andrew Found is recruitment agency in Hong Kong. In recent decades, the job market is having soaring needs for Professionals than ever. We strive hard to match businesses with suitable talents.