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TNG (Asia) Limited

Customer Service Executive – Call Center (客戶服務主任−熱線中心)

TNG (Asia) Limited
Salary provided
Posted on 20 Mar 2020

Customer Service Executive – Call Center (客戶服務主任−熱線中心)

TNG (Asia) Limited

Job Highlights

  • Form 5 or above.
  • 1 year customer service experience
  • Maintain system records, system logs.

Job Description

Responsibilities:

  • Handle customer enquiries and complaints in a professional and timely manner to achieve service excellence. (hotline, social media and email
  • Work with internal departments in handling customer cases.
  • Maintain system records, system logs.


Qualifications/Requirements:

  • Form 5 or above.
  • 1-year customer service experience, preferably in banking or IT industries
  • Self-initiated and customer oriented with good interpersonal skills.
  • Good command of both spoken and written Chinese and English, Mandarin/Putonghua will be a plus.
  • Basic computer usage skills.
  • Fresh graduates are also welcome

We offer:

  • 5 working days per week (Mon- Sun shift duty, public holiday-shift duty)
  • 8 working hours per day
  • Medical scheme, fresh and modern working environment
  • Office location: North Point
  • Salary range HK$10k-$15k per month

服務主任−熱線中心

職責:

  • 處理及跟進來自電話,電郵及Facebook等社交媒體等的客戶查詢,以提供卓越的客戶服務。
  • 與各内部部門緊密合作以解答客戶查詢。
  • 記錄及更新系統數據


職位要求:

  • 中五或以上程度
  • 具一年或以上客戶服務經驗,IT或銀行業相關經驗優先
  • 主動及能提供優質客戶服務並具良好對答技巧
  • 操流利廣東話,基本英語會話。另能操普通話者優先
  • 中英文電腦輸入能力及基本電腦操作知識
  • 歡迎應屆畢業生應徵


我們提供:

  • 每週5天工作(需輪班,星期一至日,公衆假期−需輪休)
  • 每天8小時工作
  • 醫療福利,舒適及現代化的辦公室,

辦公室地址: 北


Interested applicants please provide your detailed resume stating your current and expected salary to us by clicking “Apply Now

All information collected will be used for recruitment purposes only.

Additional Information

Career Level
Entry Level
Qualification
School Certificate
Years of Experience
1 year
Employment Type
Full Time, Permanent
Company Website

Company Overview

Touch N Go - The Next Generation Mobile Payment

We are dedicated to providing our user with the payment solutions and services that they need to achieve more each and every day on mobile. Based in Hong Kong, TNG Asia specializes in providing value-added services in eBanking, Mobile Wallet, eCoupons and CRM Loyalty services to Enterprises. Our footprint is around the Asia countries.

Sell On the Go, Sell In Store, Sell Online, we are a truth O2O Specialist.

With its mission to provide superior payment and information technology solutions for enterprise customers, TNG is always looking for talented leaders and contributors to join us, especially software architects, software engineers, data architect and database engineers. We extremely value quality, integrity, innovation, specialization and satisfaction. Please send us your resume if you would like to work with a global team of experts and hold the same values as we do.

Additional Company Information

Industry
Benefits & Others
Five-day work week, Medical insurance