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Customer Service Executive (7 x 24 hotline) - Customer EngagementFWD Life Insurance Company (Bermuda) Limited
Customer Service Executive (7 x 24 hotline) - Customer EngagementFWD Life Insurance Company (Bermuda) Limited
Job Highlights
  • Handle telephone enquiries
  • Retain and enhance customer relationship
  • 7*24 Shift duty is required
Job Description

FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. FWD is focused on creating fresh customer experiences, with easy-to-understand and relevant products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

FWD is the insurance business of investment group, Pacific Century Group. The life insurance and general insurance operating entities have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited has been affirmed ‘A3’ by Moody's and ‘A’ by Fitch, FWD General Insurance Company Limited has also received ‘A’ rating from Fitch, all with a stable outlook.

In Hong Kong & Macau, FWD has been providing quality services to around 534,000 customers with over 730 staff.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

The Job:

  • Handle telephone enquiries including complaints, regarding life and general insurance for customers and agents
  • Retain and enhance customer relationship
  • Communicate with customers through digital channel
  • 7*24 Shift duty is required
  • Other ad hoc duties

The Person:

  • Matriculated or above qualification
  • At least 2 years’ experience in Customer Service role
  • Experience in call center environment preferably insurance related
  • Customer oriented mindset with a passion to provide excellent service
  • PC literate in MS Office especially MS excel and Chinese word processing
  • Detail-orientated with good organizing and analytical skills
  • Excellent task management and multi-task skills
  • Good communication and listening skills
  • Able to work independently
  • Good commend of both written and spoken English, Cantonese and Mandarin.
  • Passed Paper I, II, III & V of IIQE preferred and LOMA qualification are well regarded

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.

Additional Information
Career Level
Entry Level
Non-Degree Tertiary
Years of Experience
2 years
Employment Type
Full Time
Company Website
Company details
See Job Description