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Customer Service Helpdesk Support (8am to 8pm Shift required)Tech Advance Consultancy Limited
  • Not Specified
  • Salary negotiable
  • Posted on 18 Nov 2019
Customer Service Helpdesk Support (8am to 8pm Shift required)Tech Advance Consultancy Limited

Job Highlights

  • 5 days’ work a week
  • Exposure of work in Big Four
  • Training is provided if lack of IT experience

Job Description

Our client is one of the Big Four firm in Hong Kong, and they are looking for the Customer Service Helpdesk Support to join their team; and focusing in provide supporting services to the internal customer from different countries. Please find below details and click "Apply Now" if you think you are suitable for this position.



  • Responsible as first tier IT support for the internal user via remote troubleshooting, phone and email support; and provide solutions related to hardware and software problems including Mobile and PC equipment 
  • Assist in reserve the booking of hardware repair services for the user
  • Perform patches updates on Windows servers, and provide support related to Data center facilities and environmental equipment
  • Receive the phone call from the users, record the case log into the Log / Ticket system and provide solutions / troubleshooting; as well as dispatch to resolver group if need
  • Manage the Log / Ticket system with follow up action between the users until the case closure



  • School certificate or above in Information Technology, Computer Science or related disciplines
  • At least 1 year of CS related working experience is preferred
  • With Ticketing system concept is preferred
  • With Basic knowledge in Microsoft Windows and MS Office is must
  • Candidate who  have the technical skills will be advantage (e.g. PC / Hardware / Printers / Phone system / Mobile support / Software or IT maintenance services related)
  • Candidate who have no IT skill; and having the passion to develop in IT field with less experience also be considered (on-the-job training will be provided)
  • Fluent in English communication skills is preferred; Good at Mandarin and Chinese 
  • Willing to learn with ability in work as a good team player, self-motivated
  • Shift duties between 8am to 8pm is required
  • Immediate available would be an advantage

Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
Employment Type
Contract, Full Time

Company Overview

Tech Advance Consultancy Limited connects employers and I.T experts and professionals with the very best temporary, permanent, and contract resources.

Our team have over 20 years of experiences in the talent acquisition and recruitment industry and we focus on below some of the main categories:

Information Technology

Administration and Operations

Customer Services

Our networking I.T professionals are working in a wide range of sectors in different multinational corporation in Hong Kong, such as: Finance & Banking, Food & Beverage, FMCG, Garment, Retail, Telecommunication, Logistic Industries and Government Departments

 For more details please visit us on 

Additional Company Information

Benefits & Others
Five-day work week, Flexible working hours, Overtime pay, Transportation allowance

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