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Customer Service / KYC Officer - Fintech - Night Shift Work RequiredAtom International Technology Limited
Customer Service / KYC Officer - Fintech - Night Shift Work RequiredAtom International Technology Limited

Job Highlights

  • Leading Blockchain / Digital Assets startup in HK
  • Powered by London Stock Exchange Group Technology
  • Night Shift work required

Job Description

DESCRIPTION

This is an exciting entry level position for recent graduates seeking a challenging, customer focused opportunity. You are professional and able to personalize your service to the client, you are a solution provider, and drive a real passion to improve customer satisfaction.

 

Key Responsibilities:

  • Responsible for assisting client in a shift manner for a 24 hour operation Client Service (including night shifts)
  • Responsible to assist the client with urgency and platinum service standard
  • Work with local and overseas team to support Manage local and overseas team of client support and supervise team performance to ensure exceeding service quality
  • Create and deploy customer service processes that improve team efficiency and quality
  • Assist in conducting AML/CFT risk assessment reviews and communicating results to both internal and external stakeholders where applicable
  • Investigate and isolate recurring customer problems, and proactively define and propose changing solutions then feedback to marketing and product team
  • Ensure full compliance of all applicable regulations, policies and procedures

 

REQUIREMENTS

  • 1 years+ client service experience with shift and fast pace team management experiences in financial front office, online Payments, Cryptocurrency, foreign exchange trading etc
  • Strong telephone/email/messaging etiquette and professional demeanor
  • Excellent verbal and written communication skills
  • Multi-tasking skills and strong analytical/resolution skills
  • Team Player and always willing to help
  • Knowledge of blockchain technology and cryptocurrency are preferred
  • Good spoken and written English and Chinese

BENEFITS

Can you work under pressure and meet very tight deadlines? If so, you can expect excellent benefits and package, along with a great startup culture and perks.

We are an equal opportunity employer and value diversity at our company.

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
1 year
Employment Type
Full Time, Permanent

Company Overview

ATOM Group is a global fintech company with the mission to contribute to the decentralized revolution by continuously innovating while upholding their core values; fairness, integrity, and trust.

Founded in 2018 and based in Hong Kong, ATOM offers seamlessly integrated business solutions in fintech, distributed ledger technology (DLT), digital asset management, digital asset exchange (AAX), and blockchain solutions.

ATOM’s innovative team has a background from top financial institutions and leading technology companies. Our global team brings extensive experience in developing high-frequency trading systems, blockchain development, and financial solutions.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Medical insurance, Performance bonus

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