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Customer Service Manager, Complaints HandlingPage Personnel
  • Others
  • Salary negotiable
  • Posted on 25 Mar 2019
Customer Service Manager, Complaints HandlingPage Personnel
Job Highlights
  • Customer feedback and complaints handling
  • Monday - Friday, 9 am - 6 pm
  • Back office role
Job Description

A leading and reputable retail store is now expanding their back office and looking to hire a Customer Service Manager to join their team to be responsible for complaints handling and customer feedback duties.

Client Details

Our client is one of the most sizeable and reputable retail company in Hong Kong. Due to business needs, they are now looking to hire a new headcount to their back office to handle customer feedback and improve customer experience.

Description

  • Supervisor the operations of customer service department
  • Handle customer feedback and resolve complaints via hotline, email and social media
  • Improve and implement new ideas to enhance service quality and customer experience
  • Provide guidance to customer service team to improve on service quality
  • Assist with ad hoc projects when assigned

Profile

  • Bachelor degree holder in Business Administration, Hotel Management or related discipline
  • Minimum 5 years of complaints handling experience
  • People-oriented, mature mindset and able to work independently
  • Excellent interpersonal and communication skills
  • Good command of both written and spoken English and Chinese

Job Offer

  • Managerial grade
  • 5 days work week, Monday - Friday
  • Convenient working location
  • 9 am - 6:45 pm, lunch inclusive
  • Salary up to HK$30,000 per month
  • New headcount
  • Strategic planning and service improvement



Additional Information
Years of Experience
N/A
Employment Type
Full Time, Permanent
Company details
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit www.michaelpage.com.hk
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