SEEK Asia Style Guide

Customer Service Officer (Five Working Days)ACG (Able Communications Group)
Customer Service Officer (Five Working Days)ACG (Able Communications Group)
Job Highlights
  • Introduce company services to new customers
  • Provide hotline services on technical support
  • Five-day work per week, Double Pay
Job Description

Responsibilities:

  • Perform various testing and liaise with internal teams, users and external vendors to ensure deliverables quality and meeting requirements
  • Provide hotline services on technical support, fault diagnosis and troubleshooting for corporate/business customers
  • Guide customers for proper setting in connecting network and attempt appropriate remote fixing action
  • Introduce company services to new customers and groom existing customers with product mixture to attain high customer satisfaction


Requirements:        

  • High Diploma or above in Business Administration, Marketing, e-Commerce or related discipline
  • 1 year’s customer service experience preferably in hotline / e-Commerce working environment
  • Good command of spoken and written in English and Chinese, proficient in Mandarin
  • Good telephone manner and customer services skills
  • Basic PC knowledge


Benefits    

  • Five-day work per week
  • Double Pay
  • Birthday leave and wedding leave
  • Medical Insurance
  • 14 Days Annual Leave
  • Bank Holiday


This is an excellent business opportunity for candidates looking for dramatic growth. We offer our new renovation 10,000 square feet working environment in Causeway Bay, professional development and competitive package will be offered to the right candidates. More information can be found from our web page www.acg-hk.com.

Interested parties, please submit your application to Ms. Susan Yuen by clicking "Apply Now" for further enquiry.

Personal data will be used for recruitment purpose only.

Additional Information
Years of Experience
1 year
Employment Type
Full Time, Permanent
Benefits
Double pay, Five-day work week, Medical insurance
Company details

ACG - Able Communications Group is headquartered in Hong Kong and has branches in Shanghai, Shenzhen, Taipei & Singapore to serve more than 10,000 MNC, retail brands, telcos and government units globally. Our business scope has continuously expanded and will cover major cities in Asia Pacific, North America, Europe and Middle East in soon future.

ACG has been established for over 10 years. ACG is knowledgeable and reputable for providing innovative total IT solutions, which run on our in-house developed Unified API Gateway, for integration with customers’ applications and data sources. We provide Omni-communications Channels (Chatbot, SIP/IVRS, SMS, MMS, IM - AbleChat, EDM and IoT Hub) and Management Portals (CRM, Content Management, Workflow Management, LiveChat, O2O Sales Ecosystem – EaseSales and Dashboard Reporting), which seamlessly integrated with a number of cutting-edge solutions for Access Control, AI Logistics - SpeedGoGo, Inventory Management, Customer Services, Security, IoT (AI Camera, iBeacon, Voice & Facial Recognition), Digital Marketing, AI Digital Signage, Data Mining and Big Data Analysis. Over the years, the group has obtained ISO27001 international certification and many awards.

We are so grateful if you can join us, be one of our team member.