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Customer Service OfficerWah Fong Tea Co Ltd
Customer Service OfficerWah Fong Tea Co Ltd
Job Highlights
  • Customer Service Officer
  • near MTR station
  • shipping
Job Description

General Purpose

Handling incoming customer orders and following process to ensure production, delivery, and billing is completed.

Main Job Tasks and Responsibilities

  • Process customer orders with verification of prices with products, delivery information, pertinent order info, etc.
  • Handle and follow up with new customer account inquiries & requests.
  • Keep accurate customer records, transactions, documentations, database, reports, with our ERP System etc.
  • Communicate and coordinate with internal divisions, eg. warehouse and production, and external partners, eg. logistics
  • Follow up with attention to customer interactions

Education and Experience

  • High school diploma and 2 years of VTC or Associated Degree, or newly college graduate,  knowledge of customer service principles and practices
  • Knowledge of administrative work, usage of relevant OFFICE applications, ERP is plus
  • On going Training will be provided  

Key Competencies

  • Mature thinking, self-motivated and initiating, attention to detail and accuracy
  • Good interpersonal skills, listening and communication skills, including verbal and written Cantonese/Putonghua and English, customer service oriented

Persons interested this post, may send resume with expected salary via email to Wah Fong Tea Co. Ltd. Personal data received will be used strictly for recruitment purpose


Additional Information
Career Level
Entry Level
School Certificate
Years of Experience
2 years
Employment Type
Full Time, Permanent
Double pay
Company Website
Company details

We are a well-established HONG KONG, ISO22,000, HACCP & FDA certified tea manufacturing, high growth value added company serving Hong Kong and worldwide market for past 67 plus years. Our mission to create products for “Healthy Enjoyment of Quality Life with Premium Convenience Teas Products” emphasizes on teamwork, creativity and user-friendly products for B to C customers to enhance their health & life style and increase B to B customers their revenue and operational efficiency. We now invite a bright and dynamic candidate for the position of Customer Service officer in an enlarging Sales Operation to drive our dynamic business which has been double digit growth for past few years.