DEKRA Certification Hong Kong Limited

Customer Service Officer

DEKRA Certification Hong Kong Limited
Posted on 16-Apr-21

Customer Service Officer

DEKRA Certification Hong Kong Limited

Job Highlights

  • 5-day work, Double Pay, Performance bonus
  • Act as liaison between the client
  • 1-2 years working experience

Job Description

Duties & Responsibilities:
  • Act as liaison between the client and operation teams to ensure the smooth workflow for all submissions
  • Assist and monitor the arrangement of projects and advise updates to client when necessary
  • Coordinate with related parties, customers, subcontractors, AMs, PMs/PEs
  • Handle incoming and outgoing correspondence from client and partner labs
  • Send out output documents such as confirmation letters, reports and certificates
  • Manage project data base and maintain information integrity
  • Monitor and control project costs and work with Finance team for accrual and provision processes
  • Maintain a efficient and systematic filing system and file all documents in an orderly manner
  • Track and ensure the delivery of samples from client and passed to corresponding parties for examination and testing
  • Perform administrative work and co-ordinate with other secretarial staff as necessary
  • Undertake any other ad-hoc duties assigned by the Team Manager and/or Supervisor
Basic Requirements:
  • HKCE / HKDSE or above
  • 1-2 years working experience in customer service/sales/marketing
  • Proficiency in MS Office, e.g. Excel, Word and PowerPoint
  • Able to complete task within deadline
  • Result-oriented and self-motivated to drive for success in challenging environment
  • A good team player with solid interpersonal skills to deal with internal and external partners
  • 5-day work
  • Double Pay
  • Performance bonus
  • Flexible working hours
  • Medical Benefits
  • Dental Plan
Location: Fo Tan

We offer attractive remuneration package including double pay, 5-day working week with flexible working hours, medical scheme and annual body-check, etc.

Interested parties please send full resume with availability, current and expected salary to Human Resources Department by direct application below or by clicking "Apply Now".

Personal data provided by applicants will be handled in strict confidence and used for recruitment purpose only. Only short-listed candidates will be notified. Applicants who are not invited for interview within 4 weeks may consider their applications unsuccessful. All personal data supplied will be destroy within 6 months.

For more information about us, please visit our website at

Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
1 year
Job Type
Full Time, Permanent

Company Overview

DEKRA is one of the world’s leading providers of expert services, with more than 44,000 employees in over 50 countries dedicated to ensuring safety, quality and environmental protection. On the road, at work and at home – DEKRA’s skilled experts create increased safety across all the key areas of life. Our vision of being “a global partner for a safe world” should become a reality.

Our Product Testing & Certification specialists test and certify consumer, industrial, automotive, and ICT products, as well as medical devices and products used in explosive atmospheres for worldwide markets. DEKRA Certification Hong Kong Limited offers our clients worldwide solutions to manage their risks and improve safety and performance by testing, inspection, auditing and certification. Our smart combination of safety and connectivity testing gives you the edge in a world where products need to work with everything else. It's what makes DEKRA your partner for a safe and connected world.

Additional Company Information

Engineering - Electrical/Electronic/Mechanical
Benefits & Others
Double pay, Medical insurance, Performance bonus, Five-day work week, Flexible working hours