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Customer Service Officer/Assistant (IT)We Software Limited
Customer Service Officer/Assistant (IT)We Software Limited
Job Highlights
  • Professional on the job training in HK & US
  • 5-day work; Transportation allowance; No OT needed
  • Fresh Graduates are welcomed
Job Description

Product Services - Centrify Corporation (www.centrify.com)

To serve one of our clients Centrify Corporation, this is a technology company in Silicon Valley funded by top-tier venture capital firms. It delivers IDaaS solutions in securing access to apps and physical & virtual infrastructure including access control, privilege management and auditing from any device for all users.  

 

Opportunities: 

  • Work with Technical Support professionals to Support enterprise-grade integrated solutions to serve5000+ Customers including over half of Fortune 50
  • On-the-job training by experienced IT experts in helping you to acquire knowledge in different technical skills
  • Occasional travel to the US for training, project kick-off and review meetings

 

Responsibilities: 

  • Handle customer enquiries on products in a professional manner via email and incoming calls
  • Provide support to customers in America and APAC
  • Teammates would work on shift from 2pm to 11pm to support overseas client
  • Participate in after-hours on-call support (once every 2 to 3 months)

 

Requirements:

  • Strong communications skills in English (Both verbal and written) and outstanding interpersonal skills 
  • 1 year experience in customer service (We welcome Fresh Graduates to join)
  • Bachelor degree in any discipline
  • Knowledge of Unix platforms or Windows Server platforms will be an advantage

 

 All information gathered will be treated in strict confidence and solely used for recruitment purposes

Additional Information
Years of Experience
1 year
Employment Type
Full Time, Permanent
Benefits
Education allowance, Five-day work week, Flexible working hours, Medical insurance, Performance bonus, Transportation allowance
Company details

We Software Limited has been providing quality software solution service to its international customers since 1997. We are backed by a proven track record of serving organizations of all sizes, and boast a wide range of clientele, including Fortune 500s, NASDAQ-listed Technology Companies and Silicon Valley start-up covered Cloud Computing, Software Security, Smart Home, eHealth, etc.

Our headquarters is located in the Hong Kong; currently we have more than 300 engineers around the globe.

For more information and job opportunities, please visit our website at http://www.wesoft.com

 

How to apply?

Interested parties should send your CV with present and expected salary in WORD document to [email protected] (Please quote the position and reference applied for in the subject) or forward your CV by pressing the APPLY button below. All information gathered will be treated in strict confidence and solely used for recruitment purposes.