Funki Finance

Customer Service Officer – Collection Specialist

Funki Finance
Posted on 9-Apr-21

Customer Service Officer – Collection Specialist

Funki Finance

Job Highlights

  • Minimum of 1 year experience in debt recovery
  • Manage repayment accounts
  • Handle emails, text messages, live chats

Job Description


  • Responsible for the overall daily operation
  • Manage repayment accounts, ensure customers repay on-time and prepare statistical reports for management review
  • Maintain good relationship with customers, vendors and business partners
  • Handle emails, text messages, live chats, inbound and outbound calls of customers in a proactive and positive manner for repayment reminders and enquires
  • Evaluate problems / issues raised by customers or vendors and provide solution effectively to build customer loyalty
  • Calculation of commission or cash rebate for vendors
  • Participate in projects on new process/service development, automation of new process and system enhancement / UAT to improve operational efficiency
  • Follow up and manage deceased, bankruptcy accounts and other accounts with court orders
  • Conduct risk account review and propose mitigation actions through regular or ad hoc review
  • Ensure adherence to legal and Group regulatory requirements, operating procedures and practices


  • Diploma/ Associate degree holder or above
  • Minimum 1 year in debt recovery / unsecured lending and mortgage business with exposure to credit control / administration
  • Strong self-motivation, good interpersonal, communication, credit analytic and supervisory skills
  • Go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
  • Good at English, Cantonese and Mandarin
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Good communication and interpersonal skill

We offer attractive remuneration package, career advancement opportunities and generous fringe benefits to the right candidate.  Please apply with your full resume, salary expectation and contact phone number(s) by clicking "Apply Now".

Data collected will be used for recruitment purpose only.

Additional Information

Career Level
Entry Level
Years of Experience
1 year
Job Type
Full Time, Permanent

Company Overview

Funki Finance is a licensed money lender and a wholly owned subsidiary of Rich Goldman Holdings Limited, a mainboard listed company in Hong Kong. With strong financial capital and cutting-edge FinTech support, we are proceeding a major re-branding exercise and developing an integrated credit platform to provide full scope of professional, speedy and flexible money lending services.

We are an energetic and passionate team that can deliver and execute. We are looking for other intellectually curious, open-minded and smart-working individuals who are just as passionate as we are about making financial services enjoyable. Now you have the opportunity to join us on our journey to achieve our vision and be part of building a better financial future for everyone.

To find out more about the businesses of Funki Finance (風奇金融), please visit:


Additional Company Information

Financial Services
Benefits & Others
Double pay, Medical insurance, Performance bonus