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(Senior) Customer Service Officer, Distribution Contact CentreManulife (International) Limited
(Senior) Customer Service Officer, Distribution Contact CentreManulife (International) Limited

Job Highlights

  • Excellent exposure
  • Reputable company
  • Growing company

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description Summary

Provide effective solutions to administrative & services enquiry of employee benefits related products arising from distributors (advisors and brokers) and customers via various service channels.

Job Responsibilities

Handle enquiries and requests of employee benefits related products (including but not limited to MPF and Group Life and Health) arising from distributors and customers.
Provide effective solutions to enquiries/complaints via various service channels (phone, email and service counter, etc.) in a proactive and professional manner with tactful customer service skills.
Cooperate with other teams and team members to ensure timely resolution of distributor/ customer requests and problems.
Ensure accuracy and compliance of all requests to be completed with good quality standards.
Support to management and recommend productivity/service improvements.
Support ad-hoc tasks to achieve desired results of business needs.

Experience & Qualifications

Degree holder with experience in insurance industry
F.7 with customer service experience in life insurance industry will also be considered
5+ years of customer service experience
Experience in MPF, group medical products is preferred (but not essential)
Preferably worker in a call centre environment (but not essential)
LOMA qualifications will be an advantage

Knowledge / Skills

Excellent customer service and interpersonal skills
Strong self-initiative, flexible, responsible and able to work under pressure
Mature and pleasant personality
Adherence to quality standards
Quick learner with strong analytical and problem-solving skills
Good communication skills in English and Chinese, both written and spoken
Familiar with Word, Excel and Chinese word processing

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Additional Information

Career Level

Not Specified


Not Specified

Years of Experience

Not Specified

Employment Type

Full Time

Company Overview

Together, we grow

At Manulife we believe in growing, together.

Our disciplined approach and fact-based decision making has delivered a consistent, long-term record of growth and success as a “Winning Company”. Our people contribute to this and share in it, realizing that, as we grow they can too. Supported by professional training and experienced leadership there are opportunities to grow and develop your career across a broad range of disciplines and operations.

However career progression is not our only measure of success. We believe in a workplace that nurtures the development of people, both professionally and personally. By sharing and instilling in our people the values and ethics that define us, we enable our people to learn from each other and grow together.

Additional Company Information