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Customer Service Officer/ExecutiveMolecule Financial Limited
Customer Service Officer/ExecutiveMolecule Financial Limited

Job Highlights

  • Data driven growth process
  • Fast pace and challenging career
  • Free snacks and drinks

Job Description

RESPONSIBILITIES:

  • Handle customers' enquiries and provide accurate information via online system
  • Provide attractive recommendation to customers according to their needs in order to ensure customers' satisfaction.
  • Report customers' feedback and suggest constructive ideas to senior management for services improvement.
  • Support the operation of other customer services channels such as email, online chat and hotline enquiries.
  • Perform ad-hoc duties as assigned by supervisors.
  • Support general clerical and customer enquires

JOB REQUIREMENTS:

  • Higher Diploma or above.
  • Good command of English, Cantonese and Mandarin
  • Good knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing.
  • Excellent communication and interpersonal skills, and eager to assist customers of different nationalities and cultural backgrounds.
  • Responsible, hardworking and able to work independently.

Additional Information

Career Level
Entry Level
Qualification
Non-Degree Tertiary
Years of Experience
N/A
Employment Type
Full Time

Company Overview

Get tired of your boring work? Do you wanna try something cool? Do you want to work in a fun and creative place? StockViva is your answer!

StockViva is an award-winning Fintech startup focusing on financial social platform! Users can receive instant trading ideas from fund managers, analysts and top traders. With users from over 20 countries around the world, we are rapidly expanding in HK and China stock markets.

We received funding from Alibaba Entrepreneurs Fund and other top VCs in Asia. We are a team from UBS, KPMG, JP Morgan, 6waves, Tencent, 9gag, HK01 and Talkbox! Are you looking for a challenging career? Do you want to work with the best talents in town? Show your talent and join us today! Let’s do something cool!

For details: https://stockviva.com
Try "stockViva" now: https://link.stockviva.com/yFNEGsR4PZ

Additional Company Information

Benefits & Others
Education allowance, Five-day work week