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Customer Service Officer (Hotline) - Life / Health / General Insurance / Retention Team AXA Hong Kong
  • Not Specified
  • Salary provided
  • Posted on 22 Aug 2019
Customer Service Officer (Hotline) - Life / Health / General Insurance / Retention Team AXA Hong Kong

Job Highlights

  • Health / Life / Insurance / Retention
  • Inbound Call / Customer Service / CS
  • No. 1 Global Insurance Brand

Job Description


  • Handle customer inquiries from different incoming channels e.g. phone, fax, email, digital media,etc.
  • Inform customers by explaining procedures; answering questions; providing information
  • Protect customers' privacy by verifying customer's personal information
  • Maintain communication equipment by reporting problems.
  • Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Update job knowledge by studying new product descriptions; participating in educational opportunities, and undertaking e-learning exam and training
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Identify and escalate priority issues
  • Document all call information according to standard operating procedures


  • Post-Secondary or above with 1 year of customer service experience
  • Candidates familiar with Insurance background is an advantages
  • Good spoken and writing in both English and Chinese (Mandarin and Cantonese)
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills
  • Candidates with no concern over shift duty will be given priority
  • Good Computer Literacy

 ** Candidate with more experience will be considered as Senior Customer Service Officer **

Additional Information

Career Level
Entry Level
Years of Experience
Not Specified
Employment Type
Full Time, Permanent

Company Overview

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

Additional Company Information

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