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Customer Service Officer/ Senior Customer Service Officer (Email & LiveChat) (CNL6/201908/CSOEL/CK)HKT
Customer Service Officer/ Senior Customer Service Officer (Email & LiveChat) (CNL6/201908/CSOEL/CK)HKT

Job Highlights

  • Bachelor Degree holder
  • 1 year experience in customer service industry
  • Effective customer handling &problem solving skill

Job Description


  • To handle customer enquiries and complaints through hotline, email, web chat and all online channels, and provide one-stop resolution;
  • To handle customer dispute cases with care and professionalism and escalate when needed;
  • To maintain and develop good relationships with customers;
  • To follow the procedures and workflows with internal guidelines and regulatory requirement properly;
  • To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties;
  • To assist on ad hoc assignment.



  • Bachelor Degree in Business Administration, Marketing, Hotel Management or service related discipline;
  • 1 year experience in customer service industry;
  • Effective customer handling and problem solving skills;
  • Knowledge in computer applications e.g. Internet, Microsoft Office and social media platforms;
  • Customer-oriented, proactive, willing to learn, able to work independently;
  • Good command of both written and spoken English and Chinese;
  • Fresh graduates will be considered and provided with professional training.


We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by clicking “Apply Now”.

For more information on other job opportunities of PCCW, please visit our website:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

 Privacy Policy Statement 



Additional Information

Years of Experience
1 year
Employment Type
Full Time, Permanent
Medical insurance, Overtime pay
Company Website

Company Overview

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

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