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Customer Service Representative (客戶服務代表) , 6 Months ContractMorgan McKinley
  • Others
  • Salary provided
  • Posted on 20 Mar 2019
Customer Service Representative (客戶服務代表) , 6 Months ContractMorgan McKinley
Job Highlights
  • Insurance
  • Call Center
  • Dynamic Team
Job Description

Responsibilities:

  • Manage large amount of incoming calls
  • Provide accurate, valid and complete information regarding MPF enquires
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements:

  • DSE degree or above
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills in Cantonese and English, knowledge in Mandarin would be an advantage
  • Ability to work independently
  • Immediate availability preferred

Additional Information
Years of Experience
N/A
Employment Type
Contract, Full Time
Company details
As a global professional recruitment consultancy, Morgan McKinley connects specialist talent with leading employers across multiple industries and disciplines. We have established ourselves as a preferred supplier to many of the major players in our specialist sectors, as well as with thousands of smaller local employers. Today, a worldwide network of offices and an international candidate management system offers our clients and candidates the best talent and opportunities from all corners of the globe.

In Hong Kong, we supply contingent and retained recruitment solutions for permanent and contract roles within the following sectors:

* Accounting & Finance
* Banking and Financial Services
* Human Resources
* IT
* Risk, Compliance, Legal & Audit
* Office Support
* Sales & Marketing

Visit www.morganmckinley.com.hk to see our latest jobs available. Visit www.morganmckinley.com.hk/CAH to access our resource centre to help you progress your career.

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